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PNC Financial Services Group:What's it like to work here?

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Reviews for PNC Financial Services Group

Review factors

Feel-Good Factor

Company Culture
3.36
Support from management
3.12
Teamwork
3.48
Freedom to work independently
3.39
Internal Communication
3.19
Office / Work Environment
3.58
Environmental Friendliness
3.61
Work-Life Balance
3.43
Challenging Work
3.32
Inclusive / Diverse
3.64

Career factor

Gender Equality
3.67
Attitude towards older colleagues
3.55
Career Development
3.27
Overall compensation for your work
3.19
Company Image
3.52
Job Security
3.30
Handicapped Accessibility
3.84
Workplace Safety
3.89
Benefits

The following benefits are offered

Flex. working hours in 115 of 443 reviews Parking in 152 of 443 reviews Easy access to public transportation in 85 of 443 reviews Stock or equity options in 168 of 443 reviews 401(k) in 316 of 443 reviews Onsite daycare facility in 32 of 443 reviews Reimbursed daycare in 26 of 443 reviews Ability to work remotely in 111 of 443 reviews Desirable office location in 101 of 443 reviews Tuition assistance in 199 of 443 reviews Paid Parental Leave in 170 of 443 reviews 401(k) Match in 257 of 443 reviews Flexible spending account in 113 of 443 reviews Paid time off in 269 of 443 reviews Healthcare (including vision and dental) in 267 of 443 reviews Relocation allowance in 10 of 443 reviews Life insurance in 253 of 443 reviews

The following perks are offered

On site cafeteria in 141 of 443 reviews Free (company provided) Meals in 21 of 443 reviews Health and wellness programs in 227 of 443 reviews Employee discounts in 207 of 443 reviews Vehicle allowance in 19 of 443 reviews Employee events in 133 of 443 reviews Pet friendly/Pets allowed in 10 of 443 reviews Fitness center on site in 12 of 443 reviews Free Snacks/Drinks in 40 of 443 reviews
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Reviews

Suggestions for improvement

  • I would not rely on the customer surveys as much. The 1-5 rating I think sometimes is confusing. And if someone does not hear it correctly and thinks 1 is the best and scores an employee incorrectly it is heavily weighed upon. Or sometimes customers have a bad experience with the back or another employee but somehow it gets held against the wrong employee. Also think in banking if you want a heavily sales background you should provide some kind of training for the employees not just how to approach customers but also teach the employees about the different products.

What I like about the company

My manager was great! She is great at what she does and was always helpful and supportive of everyone who worked for her. The culture really felt like we were a team. Everyone wanted the other person to succeed and be the best person they could be and would help one another. Very positive work place.

What I dislike about the company

The only bad thing I experienced was one employee who was very negative and did not get along with a lot of the employees and customers. But that was not really the employers fault.

Company Culture
4.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    PNC Bank
  • City
    Wilmington
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Employee events is offered
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Suggestions for improvement

  • More social events and making it easier to advance.

What I like about the company

Great benefits. Great pay. Great environment and colleagues.

What I dislike about the company

Giving more women the ability to advance as the men are always picked first.

Company Culture
4.00
Support from management
2.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    PNC Bank
  • City
    Brecksville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered

Suggestions for improvement

  • Close on weekend and close at 4 pm weekdays

What I like about the company

Always looking out for you to help you improve and be the best you can. Always encouraging and working together as a team and family. Great place to be

What I dislike about the company

Long work days and sometimes weekends

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    PNC bank
  • City
    Grand Rapids
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered
  • 31.Mar 2019
  • Employee

Suggestions for improvement

  • could hire more people for this department and then the work could get done in a timely manner. can only go so fast. also, pay could be much better than what i got....might make the forced o/t a lil more bearanble

What I like about the company

only positive thing i can say is that i made a few decent friends during the time that i worked there. after work, we would sometimes grab dinner together or whatnot. werent allowed to talk during work though.

What I dislike about the company

i disapproved of the way management treated us all.....like cattle performing tricks to get the work done. sometimes no breaks or lunch due to overwhelming amounts of checks and short time frame to get them done

Company Culture
3.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
1.00
  • Company
    National City Bank / PNC BANK
  • City
    Pittsburgh
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

Suggestions for improvement

  • Remain consistent, allow employees to state their concerns without backlash.

What I like about the company

Offer great options for 401k match and offer a pension after three years.

What I dislike about the company

The commission structure is constantly changing. PNC makes it very difficult to reach goals, and is constantly changing your pay structure.

Company Culture
4.00
Support from management
2.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    PNC
  • City
    Grand Rapids
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Company Culture

The company encourages career growth and opportunities as well as a great benefits package.

Internal Communication

Yes and sharing knowledge

Challenging Work

This work is not as challenging as my previous employer, but still has a great niumber of challenges

Suggestions for improvement

  • Better collaborative tools, running more projects Agile.

What I like about the company

I have met a lot of business partners who have helped me to grow my knowledge of PNC Bank. I have benefited from learning different roles and how they mesh together

What I dislike about the company

I wish they were more in tune with working from home more

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Onsite daycare facility is offered Reimbursed daycare is offered Ability to work remotely is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Pnc
  • City
    Pittsburgh
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered
  • 25.Mar 2019
  • Employee

Suggestions for improvement

  • better trainings for bosses on how to interact with their employees

What I like about the company

i really dont have any positive experiences to share!

What I dislike about the company

administration was poor which made working in the office very hard

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
2.00
  • Company
    PNC bank
  • City
    Easton
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

Teamwork

I guess this depends on the manager. If things were brought to his attention either they were ignored or it was the persons fault to brought it to his attention. The brand was very clicky and sometimes uncomfortable to go to work.

Internal Communication

They have monthly calls for recognition for the district. In the branch they have meetings every morning to go over the plan for the day and recognition of the employees.

Gender Equality

Most of the people i worked with were female, and they work in a verity of positions.

Attitude towards older colleagues

Just getting hired would be hard for older employees Depending on their knowledge of the computer system and their speed

Office / Work Environment

Always very bright

Work-Life Balance

As a teller there was a good work-life balance. You work your shifts and then you day is over, there is plenty of time at nights and weekend for your family time.

Workplace Safety

We go over robbery procedures often

Inclusive / Diverse

It was always the way the teller lead wanted it to be

Suggestions for improvement

  • They need to make more realistic expectations of the employees. I worked in a very small branch and they wanted us to have the same numbers as branches larger and with a lot more client flow.

What I like about the company

They were very flexible if I needed a day off. I also enjoyed getting to know the clients.

What I dislike about the company

In our branch our manager always went with whatever the teller lead wanted. They ended up hiring her best friend and promoting her to full time over an employee who was there longer.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
2.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
5.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid Parental Leave is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    PNC Bank, Delaware
  • City
    Port St Lucie
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

Suggestions for improvement

  • They need much better upper managment and sexual harassment charges need to be taken seriously.

What I like about the company

I don't have any because it was so hard to work thete.

What I dislike about the company

Most of it. Almost every department was a huge disappointment.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
4.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Desirable office location is offered Paid Parental Leave is offered
  • Company
    PNC Bank
  • City
    East Pittsburgh
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee events is offered Fitness center on site is offered

Company Culture

the bank encourages false positivity. employees are coached to use more ! when communicating with each other and customers.

Support from management

we are in two chats at one time. it is very difficult to locate a supervisor active in chat and/or get one to respond when you reach out by skype. we are spread over multiple locations

Gender Equality

employees are known to use sex to get ahead

Attitude towards older colleagues

older employees are made to feel they are out of touch with the new digital banking

Overall compensation for your work

tasks that previously were only assigned to associates with a higher grade level and pay are now being given to lower calssified employees with no extra pay. they ask associates to 'volunteer' and advise them it will 'look good for them'

Office / Work Environment

the current customer care center is extremely noisy

Company Image

fees are horrendous and although the bank says they care there is no empowerment to do anything other than what the system algorithm allows

Job Security

no position is stable. an entire department was recently blind sided being advised they were sold, associates and all, to another company

Inclusive / Diverse

anyone that speaks up is labeled/branded as being negative. The bank wants only 'yes men'

Suggestions for improvement

  • Most of our dept is numbers driven. While there are goals for emails per hour, chats per hour etc., employees that are shorting customer service in email by only telling customers to call our at the top of the performance list for their numbers. No one is actually looking at their replies to realize they are not helping customers at all but answering higher number of messages by not helping and referring them to call. In chat representatives transfer to other queues to dump more difficult chats. Supervisors need to be more pro-active with addressing these short comings and prevent the employees from 'engineering' their star performance ratings

What I like about the company

The option to work from home is the only thing that makes the job worth keeping.

What I dislike about the company

the customer facing employee is hung out to dry. Our technology is sub standard and when there are delays in accessing information it is the associate that suffers with stats. The only statistic that is every adjusted is adherence when we can't log in properly but there is no allowance made when outages affect the speed with which customers can be serviced. Chat consultants are chatting with 2 customers at once every minute they are in chat which is over 85% of shift after break/lunch or meeting. While this may be fine for some services such as utilities and cable, it is unrealistic when it comes to banking. The bank calls us universal agents however we are not fully trained in specialty services such as credit card, loans, online banking etc. They want customers kept 'in channel' in chat but won't force specialty trained consultants in these areas to chat. They expect chat consultants to service all aspects without any possibilty of being able to know everything about checking, savings, money markets, online banking, bill pay, Zelle, POPMoney, transfer funds, external transfers, internal transfers, credit cards, loans, business banking, opening new accounts, overdrafts, service charges, debit cards, card transaction disputes, ACH disputes, etc.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered 401(k) Match is offered Paid time off is offered Life insurance is offered
  • Company
    PNC Bank
  • City
    Pittsburgh
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered