- PNC13.Jan 2016
Support from Management
If a customer wanted to speak to a supervisor I was not allowed to transfer them. Team leaders told us to de-esculate the situation & to leave them alone. I had one person on hold for 45 minutes before "accidentally" hanging up on them because I was not allowed to transfer them to a supervisor!!!!!!!!
I could depend on my fellow employees to help me if I needed it.
Attitude towards older colleagues
There is a reason why I'm not there anymore.