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2.89
  • Jan 13, 2016

Call center representative

company PNC
City Kalamazoo
Are you a Current or Former Employee? Former job since 2015
Position Others
Department Others

Support from Management

If a customer wanted to speak to a supervisor I was not allowed to transfer them. Team leaders told us to de-esculate the situation & to leave them alone. I had one person on hold for 45 minutes before "accidentally" hanging up on them because I was not allowed to transfer them to a supervisor!!!!!!!!

Teamwork

I could depend on my fellow employees to help me if I needed it.

Attitude towards older colleagues

There is a reason why I'm not there anymore.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,322,000 reviews

PNC
2.89
kununu average
3.18

This company in comparison to all other companies in its industry Banking  based on 32,662 reviews

PNC
2.89
Average of Banking
3.34