Suggestions for improvement

• After a certain length of service, an employee who shows no pattern of absenteeism, should not have to adhere to any points system. I have a feeling employees in the corporate bldg don't log in to a telephone, or a computer system, therefore, they aren't tracked or monitored by every action or by metrics. The metrics system is stressful & makes one feel their position isn't safe.

What I like about the company

The ability to work independently, problem-solve on my own for customer advocacy has been empowering. Also, pay has been slightly above average, raise I received was fair. Earning paid time off from hours worked is really good benefit. Good benefits offered that I have not had at most jobs.

Suggestions for improvement

• I have in the past given the company ideas for a better workplace and have been written up as a troublemaker.

What I like about the company

After working there for several years they are starting to see that trained employees do not make stupid mistakes costing the company money.

What I dislike about the company

Managements lack of information with regards to profit statements and general wellbeing of the company financially.

Suggestions for improvement

• More free food. Recycling. Dogs allowed in workplace.