The staff for the most part are very upbeat and supportive, lots of morale boosters and enough food "days" are there to keep the floor happy and upbeat.
Support from management
See "Internal Communication" ... Management stress teamwork, but will get in your face if you are NOT being "as productive" as the duty calls. Remember, it's YOUR team against the others.. So these coaches only have one thing in mind - "Winning!"
At least they stress team work.. Why? Because it's "your" team against all the other teams on the floor. Plus there are personal and team incentives for the best producers.
Freedom to work independently
NO, you are being constantly being monitored by both supervisors and company quality control "COPS." It's like they are waiting for you to make a mistake.. then POW!
There is no true internal communication, though they may make it seem like it with their "my door is open for you at any time!" Yes, the door is open, but not the ear of the listener. Goes in one ear and out the other. But for "logistics" sake, they make it known.
Yes, this company is good for that. All have equal access to both acknowledgement and promotion. They are good on that, incentives are a plus, IF you are a great performer.
Attitude towards older colleagues
Yes, it's a family environment for the most part, friendships are strong all around. Respect is given AND expected. No "age" battle or disrespect. All are treated as equals.
You only get ONE TIME to train. Then you are on the floor. The training gets you ready to hit the floor. One thing though: They don't prepare you for the real truth - Deception!
Overall compensation for your work
Very misleading. The job posts a $14 an hour guarantee, but doesn't say anything about a $2 reduction once you hit the floor and a "you're fired" if you don't meet the quota.
Office / Work Environment
Don't like the work environment. Too many expectations. The best part of this ENTIRE operation was the training. The trainers were very engaging, welcoming, and helpful. After you hit the floor, all that is OVER! In this company, "QUOTAS beat COMPASSION" It's cut-the-throat of the other team, and the customer, whether they can afford it or not. This built negative, team-against-team or else, mindset. No one is trying to get fired for "losing" to the other team- as you are seen as the "weakest" link if your scores are lower than the others for the TOTAL team "ranking!" Yes, they displayed the teams and their "RANKING" so everyone knew who was the top or @ the bottom!
Cleanest bathrooms ever. Most stalls I have ever seen in a workplace. LOTS of room in the company "refrigerator" about 100 feet of that. The maintenance kept the place spic-n-span!
Yeah, your schedule is good, and they have overtime if you want it.
Lexington Law is known for one of the best if NOT the best for taking care of customers with bad credit. But it's waaaay too expensive to do this for customers.
See above.. YOU MUST hit quota. You are NOT told this at the beginning. You are told, "Don't worry, 'no one' gets fired here!" That's a lie and a BIGGER LIE if someone tells you different. If you don't hit quota for YOUR TEAM, you are considered a SLACKER, and constantly in "coaching" sessions.
Just the front door entrance was good for that, no where else in the building. Badge access will UNLOCK the door but not open up for handicapped individuals.
For the most part that was taken care of. No hazard zones, and if there were, it was MARKED by warning signs waaaay before you got to the hazard area.
The entire operation is to help people with their credit problem. The "problem" with that is the CUSTOMER has "no idea" why they are on the phone with you. The customer is cold transferred from a 3rd party whom the customer called about getting a loan from (auto, personal, etc.). The person then is transferred (unawares) to us, and we are to talk them into getting a "free" credit check, which is true. HOWEVER, MY job is to get the customer to commit to a contract of $120 a month fee to get the total package with us through our company, "LEXINGTON LAW" dba as "Progrexion."
Once they committ to that, we sign them up to get the customer their FULL Credit report from the 3 top credit bureaus. Though, legit in the LEGAL aspect of what we do, it's "HOW" we do it ===> By deceit and unmerciful convincing.
Most of thee potential clients are either, broke, homeless, divorced, bankrupt, etc.. who ONLY want to get a loan. But they are convinced to speak to "someone who will 'help' them get..." what they are looking for - That loan.
It's wrong deceptive practices that caused me to leave the company. Supervisors want you to LIE to the customer to get the business. Nope! I Won't do it!
Inclusive / Diverse
Lots of different people, with different cultural and demographic backgrounds. Makes it very unique to get to know alot about others.
Suggestions for improvement
- Be Upfront from the beginning of the interview. Give not only the expectations of the attitude of the applicant, but the expectations on the floor. Tell them that it's $14 during training but $12 after training plus commission with a 90 probation of making their commission against the $12 WITH TERMINATION if this quota is NOT met within 90 days and after 4 coaching sessions for not meeting the quota.. DO THIS IN THE INTERVIEW, NOT after they get on the floor.
What I like about the company
My co-workers, dining area (really large like a "food court" size), the events they always had. I really cared about my customers, so I did like trying to help those who seriously wanted help with their credit. However, I hated to being "FORCED" to only offer them the largest credit package, rather than helping them get their credit fixed at the price they truly could afford. Remember, "QUOTAS beat COMPASSION" with this company!
What I dislike about the company
Dishonesty! The upper management went through 3 Senior management changes in the time that I was there. NO ONE can be trusted. It's cut-throat supervisors that bring in the most friction on the teams. Supervisors do NOT care about you, they only care about WINNING and beating out the other supervisor. If that supervisor does not make their numbers, they are FIRED and another replaces them.. This is NOT good for the team who has built a relationship with their supervisor only to start over!