Work was enjoyable at first. Then went sour. Process is broken or fragmented and too many changes.
What I like
Initial training is good and the trainer is very passionate and patient. Enjoyed my coworkers. Enjoyed the job until they implemented too many changes. Limitations took away from truly selling. Management concentration was too much based on internal numbe
What I dislike
If one is hired as an Inside Account Manager, don't frequently call them "basically a telemarketer"to our faces in team meetings, or ever. Many of us have spent years avoiding call centers and enjoy the true long term customer experience. Don't ruin the e
Suggestions for improvement
Get back to allowing the account managers to concentrate on the customer relationships. Pushing calls to the point where were just calling for the sake of making calls to hit a KPI is ridiculous and actually hurt customer relationships.
Culture came off as great until the management masks came off. Culture is two faced.
Frequent meetings. Forthcoming with any changes made.
Yes. Teamwork and honesty was encouraged and held up between coworkers. However, management has a lack of trust with employees.
Work life balance was good
Support from management
Management was supportive but didn't work with us as individuals. Used very general coaching techniques.
Freedom to work independently
They claimed Independence for employees but really they created a goal setup that required intense micro management.
Inclusive / Diverse
They claimed an open door policy, however no onion or suggestion mattered unless it had to do with increasing revenue.
Has many women in upper management. Women treated fairly.
Attitude towards older colleagues
Office / Work Environment
For the most part was a suitable setup. Entire work experience there however I was using older computer, dinosaur headset, and dinosaur proprietary CRM programs. Made it a bit more challenging to communicate with customers if you can't hear them through a
Nothing verbal demonstrated. They had a recycle bin in the cafe but not in the workspace areas. Used a lot of styrofoam.
Most areas of entire building were handicap accessible
No real accident prevention traffic. Wall posters of fire exits, and signage for tornado shelter. Building access required a key card.
Overall compensation for your work
Compensation was fair.
Never felt stability. Common among employees of constant fear of being fired.
What they preached about the company sounded to good to be true. It was too good to be true.
Growth available based on favoritism
The work was challenging in terms of share of wallet. Otherwise most purchasing from B2B customers was completed on their own on the website.