Rapid Response Monitoring Services, Inc.: What's it like to work here?

Rapid Response Monitoring Services, Inc.

83 reviews from employees

kununu Score: 4.6Recommendation: 87%
Breakdown

83 employees rated this employer with an average of 4.6 points on a scale from 1 to 5.

72 of those employees recommended the employer in their reviews.

Monitoring Specialist

5.0
Recommended
EmployeeWorked at Rapid Response Monitoring Services Inc in Syracuse, NY at the time of review.

What I like

pay, benefits, atmosphere, facility

Suggestions for improvement

Have a pay differential for weekend work

Company Culture

Very modern and technology focussed

Internal Communication

Monthly meetings with leadership


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Gender Equality

Freedom to work independently

Very strict, many rules and definitely feel like "just a number". Revolving door. But good pay and benefits.

3.6
Not recommended
Former EmployeeWorked at Rapid Response Monitoring Services Inc in Syracuse, NY.

What I like

The training is extensive and paid, good pay with opportunities for pay increases in advancement. Almost always promote from within. Facilities are exceptionally taken care of and incredibly modern.

What I dislike

The downside to promoting from within is sometimes people are promoted to positions they don't qualify for, which results in poor management. You are often treated solely as a number and feel you are always disposable. Years of good service are not sufficient if you make a mistake tomorrow. The strictness of the professionalism (while some do thrive in it) can make you feel dehumanized.

Suggestions for improvement

While I approve of promoting from within, I feel further training should be given to new supervisors on communication and effecient management styles.


Company Culture

Company Image

Work-Life Balance

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Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

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Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

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Internal Communication

Gender Equality

Freedom to work independently

Excellent employer

5.0
Recommended
EmployeeWorked in Distribution/sales at Rapid Response Monitoring in Syracuse, NY at the time of review.

Company Culture

Professional and growth oriented

Work-Life Balance

Lots og scheduling options to choose from

Teamwork

I think the teamwork is amazing here. Love my co workers

Internal Communication

Many colaborative meetings


Company Image

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Gender Equality

Freedom to work independently

Extensive training program, but very little learning after that. Very repetitive. Few opportunities for advancement.

2.7
Not recommended
EmployeeWorked at Rapid Response Monitoring Services Inc in Syracuse, NY at the time of review.

What I like

Completing all skill sets. When you get to actually help someone in an actual emergency.

What I dislike

Recent changes in management have made productivity and numbers more of a label of employee success rather than customer service.

Suggestions for improvement

Changes in management and work scheduling. Give employees more opportunities to express themselves and their opinions rather than just sitting and following a script for hours. More opportunities for advancement or learning.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

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Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Great so far

5.0
Recommended
EmployeeWorked at Rapid Response Monitoring in Corona, CA at the time of review.

Company Culture

Seems to be very supportive and focused on growing


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

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Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Operations

5.0
Recommended
EmployeeWorked at rapid response monitoring in Syracuse at the time of review.

What I like

Good pay and benefits also the growth opportunities

Suggestions for improvement

Dont really have any at this time. Im still really new

Company Culture

Very focused on growth both at the company level and personal career

Teamwork

Great team we work together well

Office / Work Environment

Very clean, modern and high tech


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Attitude towards older colleagues

Support from management

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Really good entry level position.

5.0
Recommended
EmployeeWorked in Production at Rapid Response Monitoring Services Inc in Syracuse, NY at the time of review.

Company Culture

Definitely focused on employees. many meetings to ensure question are answered and goals are established

Teamwork

My co workers are amazing

Support from management

Very supportive and knowledgeable


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

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Attitude towards older colleagues

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Rapid Response Monitoring

5.0
Recommended
EmployeeWorked at Rapid Response Monitoring in Syracuse, NY at the time of review.

Company Culture

Great company in an amazing facility!


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Customer service position

5.0
Recommended
EmployeeWorked at Rapid Response Monitoring Services Inc in Syracuse, NY at the time of review.

Company Culture

Very responsive and growth driven

Work-Life Balance

They have worked with me on my schedule to allow me going back to school. I love this about Rapid

Overall compensation for your work

The pay is good for the area but the health benefits are phenominal

Office / Work Environment

Extremely nice office


Company Image

Career Development

Handicapped Accessibility

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Amazing opportunities

5.0
Recommended
EmployeeWorked at Rapid Response Monitoring Services Inc in Syracuse, NY at the time of review.

Company Culture

The culture is transparent and focused on growth

Teamwork

The team works very well together. No complaints here

Office / Work Environment

Very Very nice office

Internal Communication

This is really good. I meet with My manager once a month at least.


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Attitude towards older colleagues

Support from management

Challenging Work

Job Security

Gender Equality

Freedom to work independently

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