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RCN:What's it like to work here?

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Review averages

  • 25 employees say

    Excellent (15)
    60%
    Good (4)
    16%
    Satisfactory (3)
    12%
    Subpar (3)
    12%
    3.85
  • 2 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (2)
    100%
    1.00

Reviews for RCN

Reviews - What employees say

3.85 Employees say
1.00 Applicants say

Suggestions for improvement

  • More time away from phones in a rotating fasion. Allowing PTO to get approved of it is submitted more than 2 weeks out. Instead of making us cross our fingers and get denied the day before. Better training for reaching metrics. Paid or on site child care for those with shifts they will need it for.

What I like about the company

There are many opportunities available to move around in the company. They offer great benefits including dental. There is paid time off available generally and free coffee. They have a stocked breakroom where you can buy snacks of desired and be away from computers or phones. They do tons of chairty work and give us a yearly bonus. The co workers are amazing.

What I dislike about the company

The paid time off is based on call volume or how busy we are so sometimes it is impossible to get time off when you desperately need it. Management is blind to concerns by employees and there is no way to fight back against customer verbal abuse and it can get taxing. They use a 3rd party company for medical issues that is actual garbage and makes employees lives harder. They really need to listen to what the employees want as opposed to just turning a blind eye and offering us candy.

Company Culture
4.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Rcn Telecom Services, LLC
  • City
    Wilkes-Barre
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee events is offered

Suggestions for improvement

  • I wouldn't change anything. It has been a pleasure to work here.

What I like about the company

I have learned to grow as a person at this company. We have worked on developing my skills to help work with agents and other coworkers. Providing positive feedback in a coaching method along with negative feedback. Nothing is impossible here.

What I dislike about the company

Time off request during busy seasons.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    RCN Corporation
  • City
    Wilkes-Barre
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • Better relationships between office and warehouse.

What I like about the company

Great company to work for if you are looking to expand your talents and learn new skills. Management is friendly and approachable. Competitive pay and benefits.

What I dislike about the company

Fast paced environment, hard work but reward is worth it.

Company Culture
4.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • Company
    RCN Technologies
  • City
    Franklin Park
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

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Review averages

  • 25 employees say

    Excellent (15)
    60%
    Good (4)
    16%
    Satisfactory (3)
    12%
    Subpar (3)
    12%
    3.85
  • 2 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (2)
    100%
    1.00

kununu score comparisons

RCN
3.64
27 reviews

Industry average (Other Industries)
3.36
195,437 reviews

kununu average
3.39
3,427,000 reviews