- Rcn Telecom Services, LLC08.Dec 2018
Suggestions for improvement
- More time away from phones in a rotating fasion. Allowing PTO to get approved of it is submitted more than 2 weeks out. Instead of making us cross our fingers and get denied the day before. Better training for reaching metrics. Paid or on site child care for those with shifts they will need it for.
What I like about the company
There are many opportunities available to move around in the company. They offer great benefits including dental. There is paid time off available generally and free coffee. They have a stocked breakroom where you can buy snacks of desired and be away from computers or phones. They do tons of chairty work and give us a yearly bonus. The co workers are amazing.
What I dislike about the company
The paid time off is based on call volume or how busy we are so sometimes it is impossible to get time off when you desperately need it. Management is blind to concerns by employees and there is no way to fight back against customer verbal abuse and it can get taxing. They use a 3rd party company for medical issues that is actual garbage and makes employees lives harder. They really need to listen to what the employees want as opposed to just turning a blind eye and offering us candy.
The following benefits were offered to me
- CompanyRcn Telecom Services, LLC
- Are you a Current or Former Employee?Current employee