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Rent-A-Center:What's it like to work here?

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Review averages

  • 123 employees say

    Excellent (19)
    15.447154471545%
    Good (8)
    6.5040650406504%
    Satisfactory (40)
    32.520325203252%
    Subpar (56)
    45.528455284553%
    2.37
  • 13 applicants say

    Excellent (3)
    23.076923076923%
    Good (3)
    23.076923076923%
    Satisfactory (2)
    15.384615384615%
    Subpar (5)
    38.461538461538%
    2.61

Company summary

At Rent-A-Center, we're passionate about what we do and who we serve. Our mission is simple, “To improve the quality of lives for our coworkers and our customers.” We serve our coworkers by offering rewarding careers with the opportunity to make a difference from day one and the ability to advance quickly. We serve our customers by providing them access to quality merchandise they want and need for their homes. Our commitment to service has kept us at the top of the rent-to-own industry, and we're looking for people who share our passion.

Company info

Who we are

Products, services

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Today, more than one million customers rely on the brand-name products and services Rent-A-Center provides. Rent-A-Center owns and operates more than 3,000 stores in 50 states, Washington, D.C., Canada, and Puerto Rico; there are also more than 200 franchise locations. We also have several other companies under our umbrella: AcceptanceNOW, National Product Services, Get It Now!, and Home Choice. AcceptanceNOW partners with retailers nationwide to offer them a new way to serve their customers and drive their revenue. Through our lease purchase program we give our clients a competitive edge while giving their customers the opportunity to shop where they want and get what they want without having to settle. Our corporate headquarters are located in Plano, Texas. Rent-A-Center is laser-focused on new business initiatives and innovation that will improve our ability to serve our customers and drive our company’s success.

Location

For applicants

Videos

RAC HR Culture

What we offer

What is special about working for us?

At Rent-A-Center, we're passionate about what we do and who we serve. We serve our coworkers by offering rewarding careers with the opportunity to make a difference from day one and the ability to advance quickly. We serve our customers by providing access to the high quality merchandise they want and need to fill their homes. Our commitment to service has kept us at the top of the rent-to-own industry, and we're looking for people who share our passion to help us continue to grow.

How would we describe the company culture?

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Rent-A-Center is a company where we value many things. We value our history and respect the places we have been and the people who have helped us get to where we are today. We value our culture and the success that it has given us and our many coworkers.

Our fast-paced work environment and our diverse workforce challenge us to constantly be challenging and learning from one another. Top all that off with an excellent benefits package to enhance a great career. All are things that help make Rent-A-Center the employer of choice for more than 20,000 coworkers.

Reviews for Rent-A-Center

Reviews - What employees say

2.37 Employees say
2.61 Applicants say
  • 26.Nov 2017
  • Employee

Company Culture

It fluctuated in the year and a half I worked there. We had 2 changes in district management and 1 change in regional management and the overall feel of the company depends strictly on regional and district management.

Support from management

This I am on the fence about. It just depends on the management. Some are great others not so much.

Teamwork

It is what you make it within the 4 walls of your store location. The customer service reps, sales assistants, and sales managers are your team.

  • 16.Nov 2017
  • Employee
Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
3.00
  • 16.Nov 2017
  • Employee

Company Culture

They talk a good game but it's all smoke and mirrors

Support from management

Management is only worried about the bottom line and remind you the you can be replaced

Teamwork

Because this place is so stressful, you all at store level band together to try and make it through the day.

Freedom to work independently

You do what you're told or else you're gone

Internal Communication

You get multiple emails a day but most if not all are negative.


Review averages

  • 123 employees say

    Excellent (19)
    15.447154471545%
    Good (8)
    6.5040650406504%
    Satisfactory (40)
    32.520325203252%
    Subpar (56)
    45.528455284553%
    2.37
  • 13 applicants say

    Excellent (3)
    23.076923076923%
    Good (3)
    23.076923076923%
    Satisfactory (2)
    15.384615384615%
    Subpar (5)
    38.461538461538%
    2.61

kununu score comparisons

Rent-A-Center
2.39
136 reviews

Industry average (Service and Support)
3.11
56,365 reviews

kununu average
3.19
2,275,000 reviews