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1.76
  • Nov 25, 2015

Customer Service Representative

company Republic Services
City San Antonio
Are you a Current or Former Employee? Current employee
Position Others
Department Administration

Support from Management

Customer Service Manager assigns supervisory tasks that she doesn't understand to a customer service representative due to her inexperience.

Communication

Little to no inter-depatmental communication exists.

Attitude towards older colleagues

Tenured employees aren't appreciated due to newer supervisors constantly changing processes and hiring their inexperienced friends.

Suggestions for improvement

  • Customer service manager should be able to do the job of customer service representative in order to know and understand what challenges we face on daily basis.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,322,000 reviews

Republic Services
1.76
kununu average
3.18

This company in comparison to all other companies in its industry Service industry  based on 26,814 reviews

Republic Services
1.76
Average of Service industry
2.99