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  • Nov 25, 2015

Customer Service Representative

company Republic Services
City San Antonio
Are you a Current or Former Employee? Current employee
Position Others
Department Administration

Support from Management

Customer Service Manager assigns supervisory tasks that she doesn't understand to a customer service representative due to her inexperience.


Little to no inter-depatmental communication exists.

Attitude towards older colleagues

Tenured employees aren't appreciated due to newer supervisors constantly changing processes and hiring their inexperienced friends.

Suggestions for improvement

  • Customer service manager should be able to do the job of customer service representative in order to know and understand what challenges we face on daily basis.

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Republic Services
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This company in comparison to all other companies in its industry Service industry  based on 26,814 reviews

Republic Services
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