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  • Jan 12, 2016

Customer Service Representative

company Republic Services
City Morocco
Are you a Current or Former Employee? Former job since 2015
Position Others
Department Others

Suggestions for improvement

  • Take into account the nature of the majority of calls received at call centers (the majority of these calls are not pleasant). accept that employees may need extra time upon ending the call to "recover", regroup or regain their composure before proceeding to the next call

I like about the employer

Benefits and wages were fair

I dislike about the employer

The manner in which the productivity is "graded" does not allow concessions for the level of stress that is endured while performing job duties. Necessary and adequate time to "recover" from a particular stressful event is not awarded.

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