- Resort Travel & Xchange, LLC15.Nov 2017
We have lots of volunteer opportunities as well as potlucks and parties. Our Christmas party is fully catered and is preceded by a company "casino night" to raise money for a local charity. We try to keep political discussion out of the workplace. There are no major office rivalries.
Support from management
Management does like to hear from us any ideas for improving the company. For the most part, goals are clearly stated and fairly implemented.
Freedom to work independently
We (in the call center) have a fairly strict adherence policy that monitors our readiness to take phone calls, tying us to our desks. However other positions within the company have much more freedom of independent work.
We use a variety of messaging services as well as email and face to face communication. We have quarterly office meetings to go over company successes. Upper management definitely puts a positive spin on such communication, which can feel a little "rose colored glasses" at times.
Males and females are fairly equally represented. There are plenty of women in management, but all of our upper management are men. That may be happenstance as we are a fairly young company.
Attitude towards older colleagues
Older employees are supported as long as they can keep up with the technology curve and can type quickly.
Overall compensation for your work
We are living wage certified, and there are some commission opportunities. We have a company ESOP in lieu of a 401k. We have fairly good insurance benefits. We get some discounted travel options, and sometimes can compete to win vacations. The company occasionally buys us lunch, and gifts. In general, the company spends much more on its employees than many companies, so it gets 5 stars, however they almost lost one star for the massive expense differential between employee only insurance (very reasonable) and family policies (very expensive).
Office / Work Environment
The office is perpetually dusty. The air doesn't feel clean. Everyone's allergies are worse in the office. The building is difficult to temperature control due to layout. There are no windows. The lights are typical fluorescent office lights.
We have a recycling bin. One of our supervisors unofficially manages a feral cat colony near the building (on an adjacent property), trying to keep them fed, vaccinated, spade & neutered. No other environmentally friendly actions have been taken.
We have an employee assistance program to help provide counseling - whether psychological, financial, or legal. We do quarterly community outreach. Our office closes at 6pm and is closed on Sundays. We get 10 hours of PTO a month. Lost one star for PTO and sick hours being the same.
Our company has experienced some issues in the past (see our BBB rating) but we are trying to improve ourselves - not just the company image, but the actual benefit to the consumer as well. We also give well to our community.
I think it would be challenging for someone in a wheelchair to work with us; some meetings take place upstairs, some of the hallways have tight corners, and our office is a bit cramped.
The most challenging aspect of the job is improving customer service skills to best assist owners who are new to the timeshare industry or who are not sure how best to use their timeshare (and, sometimes, who no longer want their timeshare).
Inclusive / Diverse
Diversity is supported, at least in theory. Out of 80 some local employees, I think four are not white. There is some bias toward traditionally upper-class white speech patterns as the company is primarily represented over the phone. That's typical of many businesses, but is an example of white privilege here that I wish were different. Basically, if you're not white, they still want you to talk like you are.
Suggestions for improvement
- I think our office could be greener and less dusty (perhaps with the inclusion of air filtration). I think there are certain account types that could be modified to be more consumer friendly, therefor reducing the stress on employees to compensate for perceived program deficiencies. I've proposed a customer manual, and that's being taken into consideration. We recently improved our phone system and workforce management system. We may be offering work from home soon on a trial basis.
What I like about the company
We give back to the community. We try to be better today than yesterday. We have lots of company events (usually food-based, but we've also done 5k and annual walking for fitness competitions). We have a decent backyard.
What I dislike about the company
The work can feel dreary, especially in an artificially lit dusty cubical with no view of the outdoors. Some of the programs we manage are antiquated and even the training materials are overly complicated.
The following benefits were offered to me
- CompanyResort Travel & Xchange, LLC
- Are you a Current or Former Employee?Current employee