- Rue21, Inc20.Jan 2016
The managers and other high ranking employees who assisted in the store's opening had a disturbingly cult-like outlook on rue21's superiority to similar stores. This was made worse by the lack of support from higher-ranking employees and especially the lack of fair employment and growth opportunities. A manager explicitly stated that one woman who interviewed for a position seemed unlikely to join the team because rue is "more of a starter high school job." Employees with prior retail experience were denied the opportunity even to interview for a managerial position due to a lack of managerial experience. Teamwork was seldom exercised among the staff unless all present employees were bored and there were few or no customers in the store.
Support from Management
One part-time manager was an absolute disaster and eventually quit in the middle of a busy shift. Another part-time manager was convinced that every job has terrible managers and that it's an employee's job to deal with being treated poorly if they want to keep their hours. The part-time manager who was acting store manager for far longer than she was officially the store manager could never bring herself to be authoritative with the staff, no matter how frequently or blatantly they disrespected her. The former franchise owner was excellent, but left soon after the store opened. Even a visiting franchise owner was abusive to the staff, and the district supervisor never showed up to offer hands-on help with any issue - or, if she did, it was always after she had changed the date of her arrival at least two or three different times. The employees were left to fend for themselves, and then blamed for being unmotivated to work.