Company Culture

This a Call Center. Very high employee turnover.

Career Development

Very high turnover

Suggestions for improvement

• Tell the recruiting dept. to accurately explain the job duties and describe the Call Center culture. Some of your new hires quit jobs to work at your company only to find out the job is not as described. It's a call center. Your leadership is terrible and the USAA trainers are incompetent.

What I like about the company

Clean building

Suggestions for improvement

• Great place to work everyone should work with me

Internal Communication

You really don't know who your supervisor is when you first start.

Career Development

No chance of gaining insurance claims experience. Just single car accidents. No third party. No liability. No injuries. No property or casulty claims.

Office / Work Environment

Two 20 minute breaks and NO lunch break. If you are 1 second late you get written up. No grace time.

Handicapped Accessibility

I asked for access to the elevator outside and never got a response.