Freedom to work independently

Very structured

Suggestions for improvement

• Provide an accurate portrayal of the job duties when recruiting new hires. I was told I was being hired to be an insurance claims adjuster and that job could lead to field adjusting. That's wrong. The only adjusting duties will be single car accidents with no third party and no injuries. If you want more you'll have to work for another company.

What I dislike about the company

Call center culture.

Company Culture

This a Call Center. Very high employee turnover.

Career Development

Very high turnover

Suggestions for improvement

• Tell the recruiting dept. to accurately explain the job duties and describe the Call Center culture. Some of your new hires quit jobs to work at your company only to find out the job is not as described. It's a call center. Your leadership is terrible and the USAA trainers are incompetent.

What I like about the company

Clean building

What I dislike about the company

This is a call center. If they recruit you under the premise of being a claims adjuster for USAA you will only be adjusting single car accidents. No third party. No injury. No liability. You will take calls from adverse carriers and transfer them to the adjusters. Very limited. 7 hour work day. 2 20 minute breaks and NO lunch break.

Suggestions for improvement

• Great place to work everyone should work with me

What I like about the company

Best place I have ever worked.

What I dislike about the company

Wish I could go back to the main building