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Safelite Autoglass:What's it like to work here?

United States Industry Automotive
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Reviews for Safelite Autoglass

Review factors

Feel-Good Factor

Company Culture
2.88
Support from management
2.61
Teamwork
2.91
Freedom to work independently
2.89
Internal Communication
2.84
Office / Work Environment
2.84
Environmental Friendliness
2.95
Work-Life Balance
2.79
Challenging Work
2.83
Inclusive / Diverse
2.84

Career factor

Gender Equality
3.14
Attitude towards older colleagues
3.00
Career Development
2.87
Overall compensation for your work
2.85
Company Image
3.19
Job Security
2.76
Handicapped Accessibility
2.89
Workplace Safety
3.07
Benefits

The following benefits are offered

Flex. working hours in 14 of 69 reviews Parking in 29 of 69 reviews Easy access to public transportation in 8 of 69 reviews Stock or equity options in 2 of 69 reviews 401(k) in 45 of 69 reviews Onsite daycare facility in 3 of 69 reviews Reimbursed daycare in 3 of 69 reviews Ability to work remotely in 5 of 69 reviews Desirable office location in 12 of 69 reviews Tuition assistance in 17 of 69 reviews Paid Parental Leave in 8 of 69 reviews 401(k) Match in 26 of 69 reviews Flexible spending account in 14 of 69 reviews Paid time off in 39 of 69 reviews Healthcare (including vision and dental) in 39 of 69 reviews No relocation allowance Life insurance in 34 of 69 reviews

The following perks are offered

On site cafeteria in 19 of 69 reviews Free (company provided) Meals in 4 of 69 reviews Health and wellness programs in 18 of 69 reviews Employee discounts in 46 of 69 reviews Vehicle allowance in 14 of 69 reviews Employee events in 21 of 69 reviews No dogs allowed No fitness center on site Free Snacks/Drinks in 6 of 69 reviews
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Reviews

  • 31.May 2018
  • Employee

Freedom to work independently

Very structured

Suggestions for improvement

  • Provide an accurate portrayal of the job duties when recruiting new hires. I was told I was being hired to be an insurance claims adjuster and that job could lead to field adjusting. That's wrong. The only adjusting duties will be single car accidents with no third party and no injuries. If you want more you'll have to work for another company.

What I dislike about the company

Call center culture.

Company Culture
3.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
2.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
2.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered 401(k) is offered Healthcare (including vision and dental) is offered
  • Company
    Safelite Solutions, LLC
  • City
    Columbus
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered
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Company Culture

This a Call Center. Very high employee turnover.

Career Development

Very high turnover

Suggestions for improvement

  • Tell the recruiting dept. to accurately explain the job duties and describe the Call Center culture. Some of your new hires quit jobs to work at your company only to find out the job is not as described. It's a call center. Your leadership is terrible and the USAA trainers are incompetent.

What I like about the company

Clean building

What I dislike about the company

This is a call center. If they recruit you under the premise of being a claims adjuster for USAA you will only be adjusting single car accidents. No third party. No injury. No liability. You will take calls from adverse carriers and transfer them to the adjusters. Very limited. 7 hour work day. 2 20 minute breaks and NO lunch break.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Desirable office location is offered 401(k) Match is offered Healthcare (including vision and dental) is offered
  • Company
    Safelite Auto Glass
  • City
    Columbus
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered

Internal Communication

You really don't know who your supervisor is when you first start.

Career Development

No chance of gaining insurance claims experience. Just single car accidents. No third party. No liability. No injuries. No property or casulty claims.

Office / Work Environment

Two 20 minute breaks and NO lunch break. If you are 1 second late you get written up. No grace time.

Handicapped Accessibility

I asked for access to the elevator outside and never got a response.

Challenging Work

Just answer inbound FNOL calls. Very repetitive.

What I dislike about the company

Training for the USAA program really sucked. Trainer was inexperienced really quite the obnoxious.

Company Culture
2.00
Support from management
2.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
1.00
Work-Life Balance
3.00
Handicapped Accessibility
1.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered
  • Company
    Safelite Auto Glass
  • City
    Columbus
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

Suggestions for improvement

  • More options for non smokers and people desiring a quiet break area

What I like about the company

Treated very well. They love feedback and suggestions and respect me as a person and for my feedback. Many opportunities to grow and advance. Their motto is People First!

What I dislike about the company

The only improvement I can think of is that I would like to have a Quiet room provided for breaks as well as the current break room with the TV's etc. Also the smokers get the nice outdoor patio but there is no place for non smokers to enjoy outdoors during breaks

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered 401(k) is offered Desirable office location is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Safelite
  • City
    Hiawatha
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered

Support from management

You will get support from shop managers but not upper management mainly the operations manager

Suggestions for improvement

  • When you hire upper management they should have worked as a tech first because its easy to dictate the job you do when they don't have a clue how to do the job.

What I like about the company

Work independently and the benefits

What I dislike about the company

The constant change on the pay scale

Company Culture
4.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Safelite Auto Glass
  • City
    Columbus
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • No improvement needed to any of theses.

What I like about the company

Great company, great benefits with the ability to move up with work experience and some time. Everything provided to you and weekly pay. Major holidays off and managers that are concerned that you do well.

What I dislike about the company

Customer scheduling could be better, more technicians needed

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Safelite Auto Glass
  • City
    Oak Lawn
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Vehicle allowance is offered Employee events is offered
  • 16.Aug 2017
  • Employee

Company Culture

Constantly trying to improve! Top concerns are the employee and the customer

Support from management

It’s a growing company so sometimes the moving targets are hard to predict

Teamwork

Everyone is trying to work together

Freedom to work independently

Definitely not micro managed

Internal Communication

Definitely an area of opportunity. They just haven’t adjusted to how big they are

Gender Equality

Improving rapidly

Career Development

A lot to learn here. So much focused on today, sometimes tomorrow is a challenge

Environmental Friendliness

Huge recycling effort

Work-Life Balance

Best I’ve ever had

Workplace Safety

Safety is a huge concern

Challenging Work

Growth creates challenges and the work itself can be hard

Inclusive / Diverse

Getting better

Suggestions for improvement

  • Start a process of gathering feedback locally to learn what opportunities we have

What I like about the company

I love that hey are always trying to get better! I love the growth opportunities. I love their commitment to People

What I dislike about the company

Most of the issues I have are from how fast they are growing. It creates many challenges

Company Culture
5.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    SAFELITE
  • City
    Columbia
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered
  • 04.Apr 2017
  • Employee

Suggestions for improvement

  • Think about the associates more as people and less as money. Show some equality. And listen. Train. Honor your promises as a company for your employees

What I like about the company

The work itself.

What I dislike about the company

Honestly, everything else. Dont expect to be treated equal as a woman, dont expect to be treated equal if your not white, dont expect to be trained properly, dont expect respect, and dont expect to have a stable job.

Teamwork
1.00
Overall compensation for your work
1.00

The following benefits were offered to me

401(k) is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Safelite Auto Glass
  • City
    Portland
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered Employee events is offered
  • 04.Apr 2017
  • Employee

Company Culture

The company culture is terrible.

Support from management

Leadership does not offer support, communicate clear or realistic goals, and the little involvement they have with their associates is quite negative rather than positive. Even helpful feedback is given in a negative manner. They ask your opiniom for decisions, but then brush it under the rug like your opinion doesnt matter.

Teamwork

Your fellow technicians are your best friends and family. You ever need anything, its your peers that have your back!

Freedom to work independently

The idea is to work independently, but they dont allow that to occur

Internal Communication

The communication is strongly lacking with this company in a lot of ways. Positive, helpful, supportive feedback does not occur. Often times, you wont know about something until its escalated to a point of no return, especially when it comes to customers and write ups. They often get to a "final" warning before you even know there is something wrong.

Gender Equality

Absolutely not. Women "have the same career opportunities" but are often ran out and not given the opportunity to work for the company long term and are not hired often.

Attitude towards older colleagues

They are, but are often let go. They haven't even kept the senior technicians they have accrued over the years (people who have worked for the company for 30+ years)

Career Development

Dont expect thorough training, or advancement opportunity

Overall compensation for your work

No.

Office / Work Environment

I did not work in the office often, but for where I did work, our working conditions were less than ideal due to being outside most of the time. Rain or shine, especially in the snow, we were put in some unsafe positions numerous times, or we would be stuck for several hours in the inclement weather.

Environmental Friendliness

They demonstrate concern, but dont inforce it very well

Work-Life Balance

They say they do, but expect to work more than 40 hours on a regular. Its not from peer pressure, and its not pressure to work these hours at all, so much as they tell you its the nature of the job and needs to be done. They do not take families into consideration, and if you have any sort of complication with family (child, elder, or self, being sick, ect) they will tell you that you have too much going on in your life. Having said that, they are incredible about deaths in the family and offer you the time off you need, in that regard, they are amazing.

Company Image

No.

Job Security

No. They will fire anyone for anything as time has told. There is no loyalty to the employees

Handicapped Accessibility

Absolutely

Workplace Safety

Im sure it is OSHA compliant, but they do not train to prevent accidents. Their lack of training led to several accidents and injuries. Damaged cars, injured associates.

Challenging Work

As a technician, the work can be challenging on some vehicles, and easier on others, yes I am beyond proud of the work I produce

Inclusive / Diverse

Absolutely not.

Suggestions for improvement

  • Take time to train your associates, take time to invest in them the right way, stop focusing on the negative and worry about making it more positive. Positivity doesnt always come in the form of attitude, but also from actions and reactions.

What I like about the company

I liked the work itself, installing glass is actually fun if you like working on cars and want to learn something new.

What I dislike about the company

Their biggest claim is to train you, no experience needed, and that they are people first, and unfortunately that is simply not the case. They do not invest in the time to train their associates correctly and then get frustrated when the work is not done properly or quickly enough. As far as people first, dont ever expect that from this company. They work you as much as they can and they expect you to do it with a smile on your face, a pep in your step, and not a single complaint. Dont make appointments during work days, they dont like being put on time constraints, even if its 7 oclock at night, they may need you, and dont like being told no.

Company Culture
1.00
Support from management
1.00
Teamwork
5.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Safelite Auto Glass
  • City
    Portland
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered
  • 07.Feb 2017
  • Employee

Suggestions for improvement

  • When you are losing whole teams of installers and manager after manager, at what point do you look in the mirror and say, there' s a problem here instead of pointing the finger at everyone else.

What I like about the company

The installers really care about their job, problem is the upper management do not care about them.

What I dislike about the company

Zero support but management will look you dead in the face and tell you how that you have all the support in the world.

Company Culture
3.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
4.00
Work-Life Balance
2.00
Company Image
4.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Safelite Glass Corp
  • City
    Milwaukee
  • Are you a Current or Former Employee?
    n/a
  • Position
    C-Suite / Leadership
  • Department
    Distribution/sales

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered