- SafeTouch (Jacksonville, FL / United States)29.Nov 2015
The company culture at the technician level seemed to be critical. Critical in the sense that feedback was almost always (or at least seemed like it was almost always) focused on how a job could have been completed faster / safer / more efficiently / etc. without sacrificing anything in terms of quality. For some individuals this can feel a little intimidating or exhausting; I thought it was one of the greatest advantages of the culture.
Support from management
The strongest leadership support was from the lead install and service technicians. Shortly before I left in early 2012 they had been making improvements in the support from direct supervisors by getting them more involved in the continuous training (communication of best known methods as well as necessary technical knowledge) of the technicians.