- Salvatori RS12.Jan 2016
Company has a nice veneer to it, yet they have a lot going on they do not disclose that affect one's future with the company.
Support from management
Constant coaching, both live and reviewing. Full support all around from both customer service and sales floors. By far the strongest suit of the company.
Overall, had a sense of feeling included. Enjoyed most of my coworkers and our interactions.
Freedom to work independently
No set script, just several points that had to be hit for quality. It was still possible to fail quality even when hitting these points, if they didn't like the way you hit them. Goals were unclear at times.
As is with most call centers of less than outstanding repute, they have a culling of employees when there is a lull in the income. Even as a top performer in the company, I was one mistake away from being let go.
Overall compensation for your work
As an entry level Sales/Retention job, the pay was not bad. Commissions, initially, were very plentiful. Toward the end, SrS withheld commissions for often unclear or undisclosed reasons. Caused much havoc in financial stability for all employees.
Bought Chinese throw away e-cig products and sold them at high prices to the most financially unstable people possible. Advertised to them specifically via radio commercials in rural and low income areas
Obviously they take themselves very seriously. Both the employees and most investors find out most of it is a facade to mask the fact they are overcharging for cheap products to people that don't know any better, while getting locked into a monthly payment plan. Customers are forced to wait for up to 2 hrs and have to cancel by calling in.
I was let go, even as a top performer. They had unclear requirements toward the end, and they had deemed me 'uncoachable.' over an almost 2 year on-and-off employ, I had generated tons of revenue for the company. The reality of the situation was that I was making a livable amount of money and the company was more interested in hiring an El Salvadorian call center rather than footing the cost of its employees. They systematically let go all but a select few employees soon after acquiring the cheap labor in South America.
All of the bases are covered in this regard.
Breaks were encouraged and Lunches were very lax. One of the other very nice points of working for this job.
Difficult, demeaning work. Constantly handling negativity due to customers being charged certain amounts of money unbeknownst to them.
Inclusive / Diverse
New ideas were encouraged, but rarely incorporated. Management did what management does, regardless of the employees concerns. (not unlike most companies, mind you)
Suggestions for improvement
- Advertise in sensible places and make your product more desirable! Your net revenue per customer is so low because of systemic problems. There is so much potential here, but it is wasted due to cut corners and shady practices.
What I like about the company
People were always really upbeat and, for lack of a better word, cool. Enjoyed the overall feel when things were going well. Management constantly had great rapport with almost every single employee.
What I dislike about the company
The business practices SRS decided to adopt from the early Vapex days to the current O2PUR campaign have been nothing shy of predatory. There is a facade of being a company committed to helping people quit smoking, but in all reality it is a reverse-robin h00d scenario. There were times where the company refused to issue a refund in scenarios in which people were in dire straights just due to no legal obligation, even when the money was taken semi-fraudulently. There are many blurred lines with the business practices.
The following benefits were offered to me
- CompanySalvatori RS
- Are you a Current or Former Employee?Former job since 2013