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Sears Holdings:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Review averages

  • 945 employees say

    Excellent (195)
    20.634920634921%
    Good (210)
    22.222222222222%
    Satisfactory (256)
    27.089947089947%
    Subpar (284)
    30.05291005291%
    2.78
  • 13 applicants say

    Excellent (8)
    61.538461538462%
    Good (2)
    15.384615384615%
    Satisfactory (1)
    7.6923076923077%
    Subpar (2)
    15.384615384615%
    3.63

Reviews for Sears Holdings

Reviews - What employees say

2.78 Employees say
3.63 Applicants say

Company Culture

Some employees were helpful while others were either rude or cliquey. Management wasn't always the best either. I never truly felt valued there.

Support from management

As a cashier, I didn't need much support, but to have them come by to clear a code for me or get me change. Sometimes I had to call over the speaker more than once to get a manager to come by, even when more than one manager was on duty.

Teamwork

Most of the time, each department was left to their own devices and didn't interact much. It wasn't needed. There were only two departments that had some sort of relationship (cashiers and floor/merchandise employees) and most of the time we got along fin

Freedom to work independently

As a cashier, it was very independent. Most of the time, I was left by myself.

Internal Communication

We had a "team meeting" every morning but not much was talked about other than things that were most important in bringing in more money for the company.

Gender Equality

Most of the employees were women, and in a department such as appliances, where society doesn't normally place women employees, there was a woman working in that department in our store.

Attitude towards older colleagues

Many of the people in management were that age, and a person who was a cashier, not sure her age but over 40, she only stayed a cashier because she preferred it.

Career Development

There were possibilities to move into management but those positions don't become available very often and you don't get paid very much more for all that you have to do .

Overall compensation for your work

I got minimum wage, which for a retail job, is the usual. However, I was so much older than a lot of the other cashiers, had a longer work history and I felt I deserved a tiny bit more.

Office / Work Environment

There computer/register system was so old and when they tried to integrate a newer one, it was worse than the original. Plus, even though there were support mats on top of the carpet for us to stand on, they didn't provide much relief, especially after 2+

Environmental Friendliness

There wasn't much said about this, so I figured it wasn't too important.

Work-Life Balance

If you needed a day off, most of the time they would be able to give it to you, IF no one other person requested it. And they wanted 2 weeks notice if possible. However, I had gotten a couple of days off where those things didn't happen within my time wor

Company Image

It was a former employer, and no, I wasn't proud to have worked there. It was just a job to provide me some income. I felt that I was a lot more qualified for a lot better jobs.

Job Security

Being a cashier, you're job is pretty secure, unless you start working less than 8 hours a week.

Handicapped Accessibility

Had a separate handicap bathroom, although sometimes it was very dirty. And everything was on one level, with automatic doors.

Workplace Safety

The only training on these things were done via computer and maybe one short class with a projector

Challenging Work

Since I was a cashier, I was on my feet for an entire shift, which hurts. The ringing wasn't too difficult, but dealing with some of the public was extremely challenging. During times of high customer volume, it got very hectic and overwhelming.

Inclusive / Diverse

There were many people of different backgrounds and religions. One even was pardoned to have extra breaks during the day in order to pray.

Suggestions for improvement

  • Try not to play favorites, treat every one and every department equally. No more credit card application quotas.

What I like about the company

Some of my co-workers were absolutely the reason why I stayed as long as I did. We got somewhat free reign as long as we did our jobs. I generally work better by myself and this was the ideal job for me since most of the time, I wasn't asked to share a st

What I dislike about the company

Some people were a favorite of management and were allowed to get away with more than what others would be able to. Even though I was a cashier, they didn't have to kind of treat me like I was the bottom of the totem pole. In order for people to buy thing

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
4.00
Company Image
1.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid time off is offered
  • Company
    Sears Roebuck and Co
  • City
    Boston
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Company Culture

This company promoted based on who you know not based on work performed or on your abilities. I worked there for over 8 years and only received a pay raise 1x(which i completely lost once minumum wage increased), so there was really no incentives for doin

Support from management

My manager was a complete witch to me. She eould talk down to me on a daily basis, make me cry at least weekly, and would make me feel like shit. I was always consistent with my duties and almost always #1 in all my metrics yet shed go out of her way to f

Teamwork

Management would take credit for the jobs and taks and ideas their employees would come up with.

Freedom to work independently

My manager would ask me to perform a task for her and then also ask 3 other people to do it too. She didnt just trust that i would handle the responsibility and get the job done even though i had never let her down before.

Internal Communication

They had unreachable expectations from us employees. They were clear in what we needed to achieve, however, with no incentive to perform well, and also not haveing the necesaary foot traffic and such to achive such high goals was an issue. They were prett

Gender Equality

They were pretty fair with promoting women but like i said it wss more of a who you know thing rather than a what you know thing.

Attitude towards older colleagues

For the most part they were pretty good in this area. However, an older lady had a sudden onset of forgetfullness due to a trauma she suffererd and they would make fun of her and not be very sympathetic to her condition.

Career Development

This is DEFINITELY a who you know company. They promoted the managers friends over capable employees. One time i applied for a lead position, and the manager told me they had to decline because i didnt dress well enough. Well i changed my attire, took m

Overall compensation for your work

I worked there for 9 years and was STILL Making min wage

Office / Work Environment

It was ALWAYS too hot in the store. Customers would complain. I remember one time the store manager said to keep the thermastat on 88 degress in an exceptionally hot summer. He said " if a customer is coming inside from 112 degree weather to an 88degree a

Environmental Friendliness

For a while they particpated in the e waste recycling program, but that was as far as their recycling concerns were. They also reused hangers from time to.time and they did recycle their cardboard boxes from the shipments

Work-Life Balance

They were pretty understanding about the need for time off dur to an appt or school function

Company Image

I was proud for a lot of years until i was doing many tasks not in my job description for the same pay

Job Security

This company is going under. They have already filed for bankruptcy and cant seem toget it together.

Handicapped Accessibility

They complied with all ADA mandated standards

Workplace Safety

They were pretty good about safety and preventative manintenace in the theystore

Challenging Work

The most challenging thing was a desire to come to work everyday when your abilities were not even being acknowledged EVER. Also, having to deal with customers who treated you like you were below them and also lack of managerial support really sucked

Inclusive / Diverse

Thhey were ok in this area

Suggestions for improvement

  • The ideas and changes that were brought up were good ideas. It was the way they went about them that werent very good. The lack of consitency as far as certain policies and procedures thatwere implemented was definiely lacking. Some managers would act one

What I like about the company

They were pretty flexible with the schedule and as long as you gave them advance notice of what days you needed off or times you needed, they would work around your schedule needs. I also enjoyed interacting with the customers. I even had a few that were

What I dislike about the company

This company needs to invest more money into their employees and into how they run business. The registers were almost obsolete. The stores were run down and ghetto looking. There were no raises and even when you would ask for one, you were treated as if

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered
  • Company
    Sears Holding Co
  • City
    Leominster
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Company Culture

The company touts its Great American history, and it truly is great. Sears was the Wal-Mart and dare I say Amazon of the past. It was the go-to catalog of the early 20th century, and was the premier developer of many shopping malls. However, it did not manage its finances wisely, and by the end of the 20th century, it was hemorrhaging money faster than any new profitable ventures it could come up with. The rise of Wal-Mart, Home Depot, Lowes, and Amazon exacerbated the mismanagement of Sears, and it could not handle the competition, steadily losing market share. The real problem is that internally, the culture was always "we're the best," not "we need to radically change if we are going to regain our top spot." Also, they lost focus by keeping the business spread too thin, pumping money into failing areas like "softlines" instead of focusing only on the "hardlines" goods and services like home and appliance repairs.

Support from management

I loved all my managers but one, and over 14 years, that is saying a lot. Our store teams were the best. It was so sad that both stores that I worked in closed, which unemployed around 150 people total. (This doesn't include all the many reductions and layoffs prior to the closing announcements.)

Teamwork

In the stores I worked at, the teamwork was VERY high. I loved my store teams, and they were the main reasons that I stayed at the company for over 14 years amidst all the corporate greed.

Freedom to work independently

Not much. Micromanaging was a big thing in corporate, and for many years, they wanted every store to look the same, even though both my stores had REALLY differing floor plans that made following the plans impossible. I specifically remember VPs coming in and demanding we take out entire walls to accommodate their plans, but we (almost laughingly) told them they they are load bearing, and that it would cost more than they wanted to spend to remove them. Good times. Towards the end though, corporate became less worried with the plans and more worried (and highly pushy) about exceeding impossible metrics and goals. (We can't make people come in to sell stuff to them if you don't advertise good products at great prices!)

Internal Communication

Internal communication from corporate to the stores was limited to needing results, meeting metrics, and how the company is progressing in its "transformation." The company says the transformation will return Sears to profitability, but we began to feel that the only transformation is the gradual turning of all Sears assets into liquid cash that pales in comparison to its debts.

Gender Equality

Same as above. I had more female leaders than males for most of my career there.

Attitude towards older colleagues

Same as above. We had people still in high school, and those that were at or over 90. Needless to say, those that were more frail or slower did not work very fast, and that was slightly looked down on, as the rest needed to pick up their slack. I believe if one cannot do the job efficiently, they need to be moved into a position where they can function accordingly. And, most of the time, this is what happened. I believe they were as fair as reasonably possible.

Career Development

Surprisingly, Sears is a great place to move up fast, if you are willing to NOT become attached to any store or position, and are completely mobile to move around as "restructuring" is a constant thing as the company slowly implodes. Try to get in good with superiors to see where openings are coming, then apply for the next role up or lateral each time things change.

Overall compensation for your work

I only felt sufficiently compensated in two of the 8 positions in the company. Overall, I rate it high because the expectations are set. I was not mobile enough to take better jobs in other stores to move up faster, so in a way the lack of compensation was on me.

Office / Work Environment

Internally in our stores, the environment was great. What made it rough was the disconnect and high pressure from corporate. I realize they are just trying to save their own jobs too, but micromanaging and causing a chain of downward stress it NOT the way to run a company. When I was in leadership, I did my best to shield my teams from that oppression and lead them as cheerfully as possible and stand with them. That approach worked wonders, and my team looked forward to me coming around instead of running away.

Environmental Friendliness

Corporate touted their environmental progress and sustainability often. It did not change the hundreds of sheets of paper we printed and wasted every single day, and all the wasted signing and promotional papers and supplies, but I think they were legitimately trying to increase sustainability.

Work-Life Balance

This depends highly on what position you hold. Part-time workers have the highest freedom with their schedules, whereas the full-timers and leaders get less and less personal time or flexibility. As a manager, I had to be "married" to the company, and was on-call on my days off, except on out-of-town vacations. As an hourly lead, however, they restricted overtime so at least you knew you would not be working indefinitely. Overall, though, I really thing the work-life balance was good, because the expectations were always clearly set for me.

Company Image

Bad. Negative. Laughing stock. Rock bottom. Well, at least it cannot be any worse, other than actually being past-tense. . . Sadly, it would be an improvement if Lampert just left and sold out what is left of the company for ANYONE else to salvage it and rebrand it as something useful.

Job Security

None. Zero. Any day will be the last day for your position, your store, or the entire company. With, or without notice. With, or without severance. I have seen both. If you are currently employed there, PLEASE learn from my mistake and search for a new job NOW, not after you get laid off.

Handicapped Accessibility

We had people working that had disabilities. Of course, not every position was accessible, but there were -some- position available to them, depending on the disability.

Workplace Safety

Safety was paramount in our communications and meetings. We had competitions and rewards for certain. Nevertheless, liabilities from accidents cost us half of our store's annual profitability in 2017. We still made a positive EBITDA, but they still closed our store.

Challenging Work

The work is very challenging, because you have to balance working hard to make certain metrics, and keeping the morale of your team high to keep producing those results, in the face of such bad circumstances. I constantly felt like that substitute commander that took over for Leia in The Last Jedi (even in blowing up with the ship). . .

Inclusive / Diverse

Not much to say here. Sears was REALLY diverse and inclusive. Whether your talking gender, age, race, or orientation, all kinds are welcome there. The only minor thing was that if you worked in professional sales, you needed to dress modestly, hide tattoos, and remove hardware from any non-ear piercings. Par for the course in professional sales, which I fully agree with.

Suggestions for improvement

  • Get a CEO that cares about actually being a profitable company, instead of just siphoning off assets into your own pocket before declaring bankruptcy and ripping off your shareholders.

What I like about the company

The store teams are AWESOME. I loved my Sears work family.

What I dislike about the company

Corporate greed and manipulation. False hope that things are getting better, then closing more stores.

Company Culture
1.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
2.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Flexible spending account is offered Paid time off is offered Life insurance is offered
  • Company
    Sears Holdings Corporation
  • City
    Hoffman Estates
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee events is offered

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Review averages

  • 945 employees say

    Excellent (195)
    20.634920634921%
    Good (210)
    22.222222222222%
    Satisfactory (256)
    27.089947089947%
    Subpar (284)
    30.05291005291%
    2.78
  • 13 applicants say

    Excellent (8)
    61.538461538462%
    Good (2)
    15.384615384615%
    Satisfactory (1)
    7.6923076923077%
    Subpar (2)
    15.384615384615%
    3.63

kununu score comparisons

Sears Holdings
2.79
958 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.24
186,335 reviews

kununu average
3.38
3,574,000 reviews