Suggestions for improvement
- Call in "undercover boss". An unbiased and detached member of upper management should carefully and discretely evaluate local management's behaviors and interaction with staff. Review the case loads against expectations for data entry functionality of claims systems. Recognize the time consuming tasks involved in each function and reduce case loads commensurate with those functions. Reduce redundancy of work tasks and refrain from considering every task or function to be a "priority".
What I like about the company
Sedgwick brand is well known and attracts high profile clients.