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ServiceMaster:What's it like to work here?

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Review averages

  • 22 employees say

    Excellent (11)
    50%
    Good (4)
    18.181818181818%
    Satisfactory (4)
    18.181818181818%
    Subpar (3)
    13.636363636364%
    3.63
  • 1 applicant says

    Excellent (1)
    100%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.67

Company summary

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ServiceMaster solves the homeowner’s dilemma. Every day, we visit more than 75,000 homes and businesses through our extensive service network of expert professionals. Technology powers our trusted experts to engage with customers so they can order, buy and receive services when, where and how they want them. Our well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial and residential floor cleaning), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). We serve residential and commercial customers through an employee base of approximately 13,000 company employees and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn.

Numbers

Employees

10,001+ employees

Company info

Who we are

Products, services

Specialties

Disaster Restoration, Termite and Pest Control, Home Protection & Home Warranties, Furniture Repair & Restoration, Carpet Cleaning & Floor Care, Commercial & Home Inspections, Cabinet Refacing

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Benefits

ServiceMaster values the contributions our employees make to the company’s overall success and we reward hard work with a broad range of valuable benefits designed to meet the needs of our diverse population.

The ServiceMaster benefits program includes:

  • Best in class medical carriers, BlueCross BlueShield of Tennessee or Aetna, offered with expansive networks of doctors and hospitals (carrier determined by the state of employee residence)
  • Three medical plan choices including two Preferred Provider Organization (PPO) Plans and a Consumer-Directed Health Plan (CDHP)
    • Regular PPO
    • Super PPO
    • Basic Plan (CDHP), featuring a tax-advantaged Health Savings Account (HSA)
  • Free in-network preventive care covered at 100 percent, without needing to meet the deductible first.
  • Comprehensive prescription drug coverage through network providers.
  • GoodRx prescription drug discount program available to all employees, even those not enrolled in a ServiceMaster medical plan.
  • Healthcare Bluebook, an online tool that gives you access to price and quality data to help you make the best decision on where to get healthcare services.

In addition to medical and prescription drug coverage, you also have access to the following benefits:

  • Two dental plan options with different in- and out-of-network coverage levels.
  • A vision program to help keep your costs low for exams and eyewear.
  • A legal services plan to help you and your family with legal needs such as document review, debt collection, and real estate matters.
  • Two reimbursement accounts that allow you to save taxes on eligible health care and dependent day care expenses.
  • Automatic short- and long-term disability coverage to protect you and your family from loss of income due to illness or injury.
  • Robust life insurance coverage, including basic life at no cost to you, and the option to purchase additional life insurance for you and your family.
  • Accidental death and dismemberment insurance in the event of certain serious injuries or death due to an accident.
  • Automatic business travel accident insurance in the event of your death or serious injury while traveling on company business.
  • American Cancer Society Quit for Life® Program to help you and your family kick the tobacco habit.

For a complete summary of ServiceMaster’s health benefits, visit servbenefits.com.

Competitive Pay

ServiceMaster also invests in your future by offering:

  • Competitive pay with distinctions for individual performance.
  • Competitive 401(k) Program
  • Employee Stock Purchase Plan
Life Beyond Work

Because we value you as an individual and know that you have a life outside of work, ServiceMaster also provides:

  • Paid time off from work for holidays and personal needs.
  • Leaves of absence policies that provide you with income protection, job security and time off to focus on recovery after a long-term illness or injury.
  • ServiceMaster LifeManagement Program that’s designed to help with the stress and challenges of life through professional consultation.
  • Discount programs to help you save money on apparel, electronics, travel, gym memberships, car expenses and more.
  • Support for your community through volunteer programs and grants to service organization.

Location


  • 860 Ridge Lake Boulevard
    Memphis, TN, 38120
    United States

For applicants

Videos

ServiceMaster We Serve Day 2017
The ServiceMaster Experience

What we offer

What is special about working for us?

ServiceMaster believes in creating a culture where our employees are empowered to give back to communities where they live and work.

In fact, our employees have a rich history of volunteer service intended to improve lives and build stronger communities. In 2014, approximately 2,500 ServiceMaster employees donated more than 9,500 volunteer hours to support various community partnerships across the U.S.

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How would we describe the company culture?

Our Vision

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient mobile access.

Like our company’s founder, we believe in being:

  • Dependable
  • Accountable
  • Expert
  • Responsible
  • Respectful
  • Accessible

When we do these things well, we’re living up to the ServiceMaster legacy.

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Application advice

Preferred application method

Search our current openings today.

Work with us. 

Reviews for ServiceMaster

Reviews - What employees say

3.63 Employees say
4.67 Applicants say
  • 16.Nov 2017
  • Employee
Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • 16.Nov 2017
  • Employee
Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
4.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
3.00
  • 14.Sep 2017
  • Employee

Company Culture

HR poor practices, incompetence & ego-centricism will either ruin the company or invite unionization to numerous markets, most prevalent in Terminix

Support from management

Strong delegation from leadership

Teamwork

You're on your own... and do not ask HR to assist/help

Internal Communication

Very political & vindictive practices.
Year-end evaluations (at Terminix) fall into a "black hole" as HR leader makes subjective changes to managerial submissions of employee ratings.


Review averages

  • 22 employees say

    Excellent (11)
    50%
    Good (4)
    18.181818181818%
    Satisfactory (4)
    18.181818181818%
    Subpar (3)
    13.636363636364%
    3.63
  • 1 applicant says

    Excellent (1)
    100%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.67

kununu score comparisons

ServiceMaster
3.67
23 reviews

Industry average (Service and Support)
3.11
56,365 reviews

kununu average
3.19
2,275,000 reviews