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Shake Shack:What's it like to work here?

United States Industry Restaurants/Hotels/Hospitality
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Review averages

  • 11 employees say

    Excellent (8)
    72.727272727273%
    Good (2)
    18.181818181818%
    Satisfactory (1)
    9.0909090909091%
    Subpar (0)
    0%
    4.06
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Shake Shack

Reviews - What employees say

4.06 Employees say
0.00 Applicants say

Suggestions for improvement

  • I wouldn’t change a thing. They are very intuitive and thoughtful of their customers and partners’ needs.

What I like about the company

The atmosphere was focused on work, however, the team would be available to help one another. Regulars would come by just to see our faces and engage in conversation with us.

What I dislike about the company

No complaints. Although there are times the company would now apply which partner had the expertise to work on one of the projects.

Company Culture
4.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Onsite daycare facility is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Shake Shack Inc.
  • City
    Boston
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered Free Snacks/Drinks is offered
  • 09.May 2018
  • Employee

Suggestions for improvement

  • Add more diversity and more attentive to the needs of the workers. We are often forgotten about and treated as robots.

What I like about the company

The managers are always open to listen when I have an issue with something. I have great coworkers as well and we work as a team.

What I dislike about the company

There should be more training and team member development as far as moving up within the company.

Company Culture
4.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
3.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
3.00
Challenging Work
3.00
Inclusive / Diverse
5.00
  • Company
    Shake Shack Inc.
  • City
    New York
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Suggestions for improvement

  • The break area is entirely way too small.

What I like about the company

Hospitality is key in my workplace. So one day a guest came in and said she didn’t receive the rite custard. She was furious because it was a busy day, the restaurant was crowded, line out the door, and literally nowhere to sit. So I personally took care of the manner myself. First I apologized for the mistake, then made her the correct custard dessert she originally ordered. Finally I refunded her the money for the Sunday. After that she gave me a huge hug and left the restaurant very happy. A couple days later I was notified that a guest wrote a email about me. All throughout the email she praised me and told my boss how lucky he was to have someone like me working for the company.

What I dislike about the company

It’s a little bit to hard to get a raise

Company Culture
3.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Shake Shack Enterprises, LLC
  • City
    King of Prussia
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership

The following perks were offered to me

Employee discounts is offered Vehicle allowance is offered Free Snacks/Drinks is offered

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Review averages

  • 11 employees say

    Excellent (8)
    72.727272727273%
    Good (2)
    18.181818181818%
    Satisfactory (1)
    9.0909090909091%
    Subpar (0)
    0%
    4.06
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Shake Shack
4.06
11 reviews

Industry average (Restaurants/Hotels/Hospitality)
3.27
49,202 reviews

kununu average
3.33
2,964,000 reviews