- Sheldon Isd12.Nov 2015
Suggestions for improvement
- Accountability, respect, and understanding would have to be my top three concerns. Previous technicians shouldn't be allowed to leave a campus technology storage, IDF, MDF, or just work area in general, in a mess before having someone else take over. Meaning actual junk strewn all over the place and/or obscene amounts of incomplete help requests. Being grown people means cleaning up after yourself, and it doesn't make sense to have to organize and cleanup after adults, especially in higher positions. Leading by example, by doing the work that you expect everyone else to do goes a lot further than commanding it from above while doing very little or nothing at all on the side lines. Obvious disrespect and public reticule shouldn't be as common place as it is with senior staff. The level of favoritism received by a select few has made so many projects, and tasks unbearable because the bar is set so low for them, and so high for the person with the ambition to do it right. It's almost as if you're punished for wanting to complete the job right the first time. Lastly, understanding. Communication takes many forms, and it takes time to get a universal understanding of what people mean by the different ways they express themselves orally or otherwise. I've seen a lot of unnecessary, even childish aggravation over these natural differences departmentally. Being able to explain something in different ways is the hallmark of the educational environment in which we work in, and it doesn't make much sense to have senior members become irate so quickly because clairvoyance isn't the listeners strong suit. As they say, "if at first you don't succeed, try, try again."
What I like about the company
Anybody that's looking to get off the ground in the foundations of I.T. repair, helpdesk, and general interpersonal relationship refinement, couldn't find a better place in my opinion. The technology department here is a small one considering the shear amount of devices you deal with daily: from Dell laptops and desktops, AppleTV's, TV's, projectors, to document cameras, network switches, network cabling, VOIP phones, iPhones, iPads and more! However, it means you'll have your hands in a lot of equipment in no time (to an extent.. see what I don't like). One of the greatest benefits to working here in my opinion is the absence of constant in-person supervision. Majority of the time, you're free to establish your own work habits, and complete your tasks and/or projects with very little, if any, interjection. The staff at majority of the campuses, and administrative areas have more often than not been extremely friendly and helpful with very few exceptions. I also enjoy the down to earth qualities of a lot of the people there. In contrast to a lot of places where intimidation by title, position, age, or education (especially), is the first tool utilized to get their way. Not that it's completely removed, but it's far and few in-between, at least where I reside in the district. Regarding pay, it's not bad for the area, and from what I've heard, one of the higher paying districts, but only if you're not living too far out. There was room for negotiation, but it wasn't as pleasant of a bartering session as it could have been. More on that in "what I don't like..."
What I dislike about the company
Unfortunately, there's a lot to be stated here that could easily be removed from this employment opportunity equation if the position of "would I want someone to treat me like this?" was taken more often before acting. Being a small department, unless you're favored by senior management, you have very little, to no chance for advancement, paid certification training (outside of your required A+ certification), or "permission" to work outside of your job title "bubble." Meaning that, if you wanted to work on a network switch, IP camera, server, or any other specialized piece of equipment or circumstance, you were out of luck. I'm not sure if it's an issue of insecurity or despising certain people, but unless you force your way into it, you won't get any official professional growth opportunities unless completely and utterly necessary (or someone doesn't feel like doing it). Training was nonexistent from so-called lead technicians, and when asking for assistance, often you are made to feel like a burden than an asset when inquiring about procedures or methods to resolving issues. So you're often left with unrealistic project completion expectations because you're rarely ever told the complete story, or given thoroughly verified written information before being asked to do something. There is very little documentation for work performed, and sharing knowledge has been openly frowned upon many times, even if it's to the benefit of the team. Berating, belittling, and some cases character assassination under the guise of "playful sarcasm" is often the norm if you're not part of the "gang." Overtime was essentially prohibited until recently, and even if you managed to get it, you weren't paid, because it wasn't officially approved by management (shifts in upper management may or may not have rectified this with the recent additions of small sums added to our paychecks as of late). Unfortunately, it isn't too unusual to stay after hours because of the amount of work that needs to be completed--sometimes working off the clock to satisfy the admonished overtime policy. Not that it was forced by any means, but when you care and have pride in your work, you'll do what it takes; it's just unfortunate that it's not openly appreciated more by the people that work closest to you. While on the subject of pay, from what I experienced, and have been told, it's not unusual for a job posting to state a salary range that management has no intentions of honoring, at least at the higher end. That kind of dishonesty, that appears not to be limited to just the technology hires, is pretty sad; however, from some of the other qualities I've witnessed and experienced, that unfortunately should have rightly been forewarning about what I was getting myself into. You'll get far more compliments from the people you work with on campus than in the department. In fact, you'll more often get put down than raised up. There's also this "pass the buck" attitude that really makes it hard to want to do or achieve anything. It's nothing to be asked to do something by a "superior" or long standing co-worker that has more than enough ample time or resources to do it themselves. So if you go up and beyond because no one else has done it, be prepared to continue to do it with little to no gratitude, let alone pay, for it. Essentially, for those favored, higher titles or more years seem to mean more power to delegate work instead of actually trying to do it themselves. It might be old fashioned, but I've always thought management should be providing the resources for the workforce to do the job, not lording over them with contempt, anxiously waiting to exercise authority. All things considered, I would have probably left months ago if it wasn't for the other staff's continuous kindness and even occasional gifts of appreciation, as I rarely feel welcome by a large part of our department.
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- CompanySheldon Isd
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