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Sitel:What's it like to work here?

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Review averages

  • 91 employees say

    Excellent (19)
    20.879120879121%
    Good (7)
    7.6923076923077%
    Satisfactory (23)
    25.274725274725%
    Subpar (42)
    46.153846153846%
    2.49
  • 4 applicants say

    Excellent (2)
    50%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (2)
    50%
    2.95

Company summary

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Sitel is one of the world’s leading outsourcing providers of customer experience management.

We collaborate with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. With over 30 years of industry-leading experience, our 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. 

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. 

Sitel is part of the Acticall Sitel Group.


Numbers

Employees

10,001+ employees

Company info

Who we are

Products, services

Specialties
  • Customer Engagement
  • Customer Experience Advisory Services
  • Omnichchannel Services
  • Customer Experience Cloud Services
  • Customer Experience Insight Services

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Company outlook

We harness our diverse backgrounds, cultural elements and professional knowledge to make every customer experience memorable .

We believe diversity and difference delivers world-class experiences for our clients – and a rewarding and challenging career opportunity for our associates.

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Benefits

As a customer experience provider, Sitel offers a range of career opportunities throughout our global locations. We seek individuals who can build trust with our clients, deliver operational excellence, coach and inspire others and lead global support teams. Additionally, we are committed to helping to cultivate life and job skills in our passionate people who share a desire to develop both personally and professionally.


Location


  • 600 Brickell Avenue, Suite 3200
    Miami, FL, 33131
    United States
Domestic locations

Locations

The states were Work at Home positions are currently hired for:

Alabama, Arizona, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, and Wisconsin.

- See more at Sitel

For applicants

Videos

Sitel.Experience Shared.
Grow With Sitel

What we offer

What is special about working for us?

Experience shared

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.

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Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.


How would we describe the company culture?

The nature of Sitel’s business, which is about people communicating with people, ensures the ongoing development of these portable “skills for life.”

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People-first culture – Engaged associates enable outstanding customer experience. Our commitment to putting people first improves both the associate and customer experience.



What else should applicants know about us?

Experience Success

Sitel is an equal opportunity employer. Our people come from many diverse work and life experiences. We offer career opportunities for those with critical core life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.

Taking steps to create a better world for our associates and our communities.Corporate Social Responsibility (CSR) at Sitel is about demonstrating and sustaining our commitment to conducting business in a socially and environmentally responsible manner. It is a commitment that stems from our people-first culture, responsibility to our communities and values of corporate citizenship. Sitel Footprints is an encompassing CSR program that aspires to become an agent ofsocietal change in all Sitel locations around the globe.

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Our primary goal is to improve the quality of life of our associates, to provide value to the business and our clients, and to contribute to the communities where we call home.

This organization serves as the umbrella program for numerous CSR projects focused on

(1) Education and Job Generation, (2) Health and Wellness, (3) Social Responsibility and (4) Environmental Conservation.

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Application advice

Preferred application method

Reviews for Sitel

Reviews - What employees say

2.49 Employees say
2.95 Applicants say
  • 06.Aug 2017
  • Employee

Company culture

Too much favortism. Decisions not well thought out. Appears racially biased most times.

Support from Management

No support from Site Director. He ties the management's hands and bullies them i.to doing what he wants even if it is wrong.

Teamwork

Likes to verbally state there is teamwork, but decisions are made to set you up for failure

Level of Autonomy

Supposedly, but you're really not.

Communication

You get your information after the fact. Communication is horrible.

  • 26.Jul 2017
  • Employee

Company culture

Great

  • 11.Jul 2017
  • Employee

Suggestions for improvement

  • Don’t lie to your employees.

What I like about the company

They provide incredibly thorough training so you don’t feel like you’re being thrown to the wolves once you “go live”.

What I dislike about the company

Favoritism. If you’re not a coach favorite, you might as well pack it in and go. I was told for a year I would b given a schedule that was more suited to my needs as a parent, but because I wasn’t in with any of the higher ups, it never happened.


Review averages

  • 91 employees say

    Excellent (19)
    20.879120879121%
    Good (7)
    7.6923076923077%
    Satisfactory (23)
    25.274725274725%
    Subpar (42)
    46.153846153846%
    2.49
  • 4 applicants say

    Excellent (2)
    50%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (2)
    50%
    2.95

kununu score comparisons

Sitel
2.51
95 reviews

Industry average (Telecommunications)
3.13
24,866 reviews

kununu average
3.08
1,710,000 reviews