It's retail--you have to love working Holidays!
Support from management
Employees are not encouraged to help make decisions or have an active role in the direction of the company.
You are a "team", but everyone is out for themselves; no "team-selling" concept; a lot depends on the quality of your "up"; stores are pitted against each other as some have realistic goals to bonus and others are given impossible goals and it hurts morale--so lot's of favoritism, especially shown to female store managers by male district managers
Freedom to work independently
This depends on your definition of independently. Oh, you can run the whole store by yourself for a twelve hour day--good luck eating or going to the bathroom.
Updates and emails keep you updated, as well as the good old rumor mill.
If you are a female, you have a good chance of advancing--however, there is lots of physical work putting beds up and down; at trade shows company makes employees do all the set up which is a lot of physical work, which could be challenging for someone, making it unfriendly for handicapped or physically challenged individuals
Attitude towards older colleagues
Really good about hiring older ones, however, sometimes you are made fun of due to age.
If you are interested in management, there are lots of opportunities; however, you also have to be really good at sales; they tend to promote good sellers, not good managers
Overall compensation for your work
Really depends on your store; you can work and sell the same amount as someone at another store, but if your store has no traffic or the quota is too high, your sales may be paid out at a lower percentage which doesn't seem fair
Office / Work Environment
It's retail--some stores don't have chairs to sit in for employees; break rooms are not good or comfortable; some stores only have one bathroom that you have to share with customers and employees which is inconvenient; most stores don't have a coffee pot--you have to bring your own, and they don't provide bottled water--you have to buy it and you end up giving it to customers--some of the newer stores have these amenities, but they don't compensate the stores that don't have this which makes it unfair
They talk a lot about work-life balance, but it is all talk--especially for store managers who are lucky to get one day off a week, let alone two.
Innovative, state of the art technology
Provided you can perform, you have job security--company growing not shrinking
Really good as they cater to handicapped
Depends on store location; if your store is in a good area you are ok, otherwise, some areas not so good
Sales quotas can be challenging--it is rewarding knowing that you are helping provide a great nights sleep
Inclusive / Diverse
Diverse opinions and ideas are NOT appreciated.
Suggestions for improvement
- Raise hourly wage, remove minimum production before getting commission paid, or increase commission percentage; allow employees to get more than 120 hours of PTO in a year; give separate sick leave rather than using PTO
What I like about the company
Good products and continually introducing new technology
What I dislike about the company
Too much followup required to keep the customer "yours"; used to have 4 month guarantee the client was yours, however, that has changed; they ask you to keep calling customers from old lists of phone numbers no good which is non-productive; lots of nepotism and favoritism--those deserving don't get credit, while others get treated better because they are friends of someone