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Southwest Airlines:What's it like to work here?

United States Industry Tourism/hotels/hospitality
Southwest AirlinesSouthwest AirlinesSouthwest Airlines
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Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    2.86
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for Southwest Airlines

Reviews - What employees say

2.86 Employees say
0.00 Applicants say
  • 18.Apr 2017
  • Employee

Company culture

Suggest that it's a happy place to work.

Support from Management

It depends on your personal goals and how well they like you if you get support.

Teamwork

I would say that other employees help if they can for a small fee.

Level of Autonomy

Yes and no, all calls are monitored and will be played back for your review.

Communication

Communication from direct supervisors need to improve.

Office/Work Environment

Call center work environment mainly for young adults just working a job for the first time.

  • 12.Dec 2015
  • Employee

Suggestions for improvement

  • The company treats its employees at headquarters or salaried employees a lot better than the hourly employees. Instead of having all these events at headquarters for show (beating piñatas on the Tarmac), it would be nice if the out stations and Call centers could "feel the LUV" too.

What I like about the company

I like that Southwest does make an effort to reward the hardwork that the customer service employees do from time to time.


Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    2.86
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Southwest Airlines
2.86
2 reviews

Industry average (Tourism/hotels/hospitality)
3.07
26,529 reviews

kununu average
3.13
1,704,000 reviews