- Starbucks10.Apr 2019
Starbucks is a dog-eat-dog culture where everyone is at each other's throats but they're too proud to do it in plain sight. They'd rather take you down from behind and play stupid than be straightforward.
Support from management
My manager hated me. I had zero support from her or the team.
They have an anti-retaliation policy they don't even follow, zero tolerance for harassment and sexual abuse, and yet it all happens anyway. My first manager was a drunk, I had two supervisors who showed up consistently intoxicated, and my last manager was a vindictive child.
Freedom to work independently
They don't trust us to work independently, they expect us to. And if you don't, you are talked about behind your back until the social pressure forces you to improve or quit.
They expect the manager to teach people how to access company communication, while trusting the manager to also print it out to make it accessible. Spoiler: they don't.
Only because they're legally required to.
Attitude towards older colleagues
Only because they're legally required to.
They lie to you to keep you working hard and consistently.
Overall compensation for your work
I worked for Starbucks for two years, saw THREE raises, started at $9/hr and after three raises made $9.73/hr. cmon.
Office / Work Environment
Corporate locks the AC/Heat, store lights are frequently broken/failing and there is no pressure to fix it.
They recycled, in that they had bins marked for recycling, but nobody actually followed it.
Everyone who works here is childish and if something occurs outside of work, the drama will make its way through your store like a disease.
Previous employer that I am rating here - no, I hated it.
I did, until my manager became a 42 year old child undergoing a midlife crisis.
I worked in a drive-thru. Anyone hard of hearing was shafted. Additionally, there was not enough room for wheelchair access.
We did not have a ladder/stepstool to reach the highest shelf. We were expected to climb the other shelf to access supplies up high.
It honestly wasn't that bad once you learned everything, it was the manager that made it bad. Drive-thru times, customer connection scores, sales, speed, bullshit.
Inclusive / Diverse
It's that kind of "value" that's actually more virtue signaling. They don't value it like they should, they value it because it makes them look better to lefties.
Suggestions for improvement
- Don't be a megalomaniacal cunt. Don't be vindictive. If you have a problem, act your age not your shoe size. And don't ask your former employees from a previous store you managed to dig up dirt on an employee you don't like so you can have an excuse to fire them. That's not only inappropriate and shady as hell, but probably illegal.
What I like about the company
Starbucks was a job where a good manager would make the whole job great. The manager I had the longest was a godsend, and he treated us like humans. The other two managers I saw in my tenure were awful human beings. But the one consistent thing that made the job enjoyable were some of the customers I would see on a daily to weekly basis. They weren't just customers, they were friends. I knew their names, their spouse's name, their kids' names, I had met their mother or father or siblings, I knew where they worked and what they did, if they liked it or not... sometimes I would go out for drinks or food with them. We connected. I have met some truly incredible people through this job, which made the low pay and high stress worth it all, in the end.
What I dislike about the company
I disapprove of the parts where corporate allowed trashy, rude, vindictive, spiteful, aggressive managers run their store despite complaints and reports. No employee should ever dread entering a store, fear a discussion with their manager or coworkers, they should never be paranoid about what they say or do at work. We already put up with nasty entitled customers, you really think it's beneficial to make us deal with hostile management as well? It's unhealthy, unsafe, unfair, and unjust. Not to mention the pay - really, $9 an hour starting pay for all that we do, to be treated the way that we do? And when we complain, they shove our benefits in our face like that makes up for the pay we're missing out on. We don't need 30% off Skecher's shoes, I need to pay for my freaking car and school and rent and food.
The following benefits were offered to me
- Are you a Current or Former Employee?Former employee