- Statewide Insurance20.Jan 2016
Hmm! People whose careers are in social work generally have much empathy for our consumers, lots of patience with difficult personalities, and usually find the humor in outlandish situations and characters that contact us for assistance. The job can be stressful, and some things you hear about are bound to be depressing. We are afforded regularly scheduled debriefing sessions, and every coworker can identify when you may need to blow off steam or just commiserate with someone who understands. I have always been treated fairly and trust that my coworkers have my back.
Support from management
When working as an Intake Specialist, you take calls from all over the state regarding abuse, neglect, and exploitation of children, disabled adults and the elderly. The training is thorough, and there is a supervisor queue available at all times to assist in making decisions regarding whether or not to open a new case for investigation. The specialist is provided support when needed but also encouraged to think independently more and more over time.
Although we have individual cubicles and staggered shifts that cover every day and night of the year, I have never felt unsupported by my coworkers in successfully completing any task at hand.
Freedom to work independently
All of us workers are encouraged to become as autonomous as possible over time, and at least half of the workforce eventually works from home after one year on the job. Teleworkers generally come into the office once a month for scheduled unit meetings, and people like me who enjoy getting out of the house and socializing in an office can remain working onsite for as long as we wish.
Our whole job consists of communicating well with people who are in trouble and need help. Among the workers, the same skill set exists.
Five stars says it all.
Attitude towards older colleagues
I'm an older colleague. Who knows?
It's social work at a state agency. You are free to work towards just about any position, but the pay for college graduates has a ceiling that is only so high.
Overall compensation for your work
Were always paid on time and have generous benefits. There just won't ever be bonuses or high pay. The comp time is great, though, so you can accrue fair amounts of time off for leisure and recreation.
Office / Work Environment
The office is a typical rectangle with lots of little cubicles, most of which are empty during my night shift. The office furniture is basic, the supply room has only the most basic stock, and it looks like a lot of other state agent offices. IT is always on board to keep troubleshooting any glitches in our system.
We focus on societal issues by job definition but are also encouraged to create and/or support other volunteering endeavors outside the job.
If you maintain a life of your own outside the workplace, you've got it made. There is no forced overtime, and unlike most every other social work job that includes a caseload, once you finish your last report of the shift, you go home with a clean slate and NOTHING to return to the next day but a new day :)
I'm proud of the work I do, but there is a fair amount of turnover. It may be due to employees moving on to perceived better opportunities as well as people who did not know what they were getting into.
There are several employees with disabilies with appropriate accessibility tools.
We have round the clock security, but one time two cars were broken into in the parking lot & we couldn't find the dang guard!
This job started out as very challenging but became less so over time. However, just as soon as you think you've heard everything, someone will call and prove that you're lying to yourself. You would not believe some of the weird stuff that's going on in your community, people!
What I like about the company
Great mission statement and goals to assist our community, flexible work schedule, interesting clientele, intellectually challenging
What I dislike about the company
Individual workers can be aloof, not too many opportunities to socialize in the office, limited opportunities to rise very high in pay grade
The following benefits were offered to me
- CompanyStatewide Insurance
- Are you a Current or Former Employee?Current employee