- Strikz Entertainment (Frisco, TX / United States)24.Nov 2015
Supervisors were too hands off and distracted with their own issues to notice employee excellence. Nobody was ever treated poorly, or singled out for being bad. But it was rare to get acknowledgement of excellence.
Support from management
Things might be different now but during my three years there; none of the supervisors or managers were on the same page as to what was going on. Every time we were asked to do something it normally conflicted with things we were told to do.
Fellow employees were real helpful and supportive of each other. We encouraged working as a unit to make sure our service was the best it could be.
Freedom to work independently
Due to how difficult it was working with management employees generally had to figure out the best way to work together and make everything fluid on our own. We developed our own systems to make everything smooth and efficient.
Even though there were systems in place to make all communication easy and accessible, kitchen staff was frequently working on inferior information. Catering would be scheduled or canceled and most times Kitchen wouldn't know till last second allowing minimal time for preparation and proper scheduling.
No comment, aside from social norms we all experience in this industry there was no issue internally with any unfair treatment of anyone.
Attitude towards older colleagues
Seniority played a major factor in most in house politics. To the point where it actually created some issues in some cases, but wasn't a major issue.
Very little room to grow, from a culinary standpoint after getting used to the first month you learned everything there was and the company provided little to no room to expand on the career.
Overall compensation for your work
The only real benefits were slightly discounted drinks and food if you worked that day, and small cut of the gratuity payed on catered events. Never enough to fully rely on and was a hot issue between management and kitchen/service.
Office / Work Environment
Kitchen had excellent equipment, proper utensils to get the job done, and real clean. Management never allowed kitchen to take full advantage of the capabilities of the equipment.
Policy for vacation time was complicated and never clear. Explanation varied between managers and even though one told me I had 10 days off, the other said 5 hours, and nobody put in writing a policy. On a week by week basis it was easy to work with fellow employees to manage to get time off to visit with family or to tend to essentials. However due to staffing issues this normally meant several days of back to back shifts for everyone else.
In Spite of being a full entertainment center, most patrons treated and behaved like Strikz was just a cheap Bowling Alley and often complaints revolved around customer expectations vs reality.
For the most part my job felt real stable. The kitchen was constantly understaffed and we barely had even a skeleton crew. However there were weeks when business was too slow and we felt that they would reduce the hours kitchen was open.
We had no issue with people with disabilities getting jobs done, but the kitchen never had any applicants that challenged the need to address this issue.
Everything was in place to ensure all matters of personal, company, and guest safety were addressed. First Aid kit was always fully stocked, proper sanitation measures were in place, and training in food safety was accessible.
By default the workload is redundant and not challenging. The real challenge stemmed from the lapse in communication when catered events weren't properly communicated or large last second walk-ins appeared. The menu was simple and there was not a system in place to be creative or develop skills outside of kitchen basics.
Inclusive / Diverse
The working community at Strikz was diverse and open to people of all culture types. Real supportive of all.
Suggestions for improvement
- Switch the hierarchy to a consistent industry standard, clarify company policy, better communication, and better support for career oriented employees to grow.
What I like about the company
All my fellow co-workers were always real supportive and friendly. Everyone got along great and felt welcome.
What I dislike about the company
Management had little to no consistency, every single manager/supervisor was never on the same page. The hierarchy was unnecessarily confusing and nobody knew who to listen/report to.
The following benefits were offered to me
- CompanyStrikz Entertainment (Frisco, TX / United States)
- CityFrisco, TX
- Are you a Current or Former Employee?Former job since 2013