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SunTrust Bank:What's it like to work here?

United States Industry Accounting/Financial Services
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Review averages

  • 124 employees say

    Excellent (45)
    36.290322580645%
    Good (29)
    23.387096774194%
    Satisfactory (27)
    21.774193548387%
    Subpar (23)
    18.548387096774%
    3.24
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.00

Reviews for SunTrust Bank

Reviews - What employees say

3.24 Employees say
1.00 Applicants say

Company Culture

It's very stodgy and political, would love to work remote but not allowed to do so. The equipment we are given does not fit you properly.

Support from management

This is a given.

Teamwork

This is a given across all units.

Freedom to work independently

The majority of us work well together and independently or collaboratively.

Internal Communication

Wants us to know what's going on - they could do better.

Gender Equality

I don't see opportunities for growth.

Attitude towards older colleagues

I see folks being asked to retire early.

Career Development

There are no growth or advancement opportunities for me.

Overall compensation for your work

I am considerably paid less than my peers, have never receive a bonus as promised when I was hired and merit awards are significantly below the standard cost of living increases.

Office / Work Environment

It's always cold.Terrible cubicles, desks, chairs, etc. Not allowed to have a standing desk, a better chair, etc.

Environmental Friendliness

Took away our garbage cans, the cleaning crew always throws away my recycling bags/containers that are under my desk w/out my permission, did implement recycling containers.

Work-Life Balance

Others are allowed to do less because they have kids, go to school and then except those that don't, to pick up their work.

Company Image

It's a job.

Job Security

We are being acquired, no idea if our jobs are safe.

Handicapped Accessibility

Standard

Workplace Safety

Never had any issues.

Challenging Work

I could do better, it's repetitive.

Inclusive / Diverse

Part of the values of the company.

Suggestions for improvement

  • See previous comments from the earlier question - upgrades to cubicles, add coffee, give us our trash cans back (I can't believe they took away our trash cans)...

What I like about the company

I love the purpose of our company and believe that we are in the position to help clients and others in the community become financially confident. We want to be sure that everyone has the ability to not stress or worry about money. We provide tools and resources to help.

What I dislike about the company

We do not have coffee, trash cans nor a cafeteria that is available for us to purchase healthy foods. Our environment could be upgraded with better desks, chairs that fit the person not the company. We're not even allowed to order supplies, i.e. pens, mouse pads, wrist pads, head sets, we are told that we have to purchase these items out of pocket. Never heard of this before...

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered 401(k) is offered Desirable office location is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    SunTrust Bank
  • City
    Richmond
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Company Culture

They don't care at all about their employees. It's all about the sales and revenue. They step on anyone that has a heart.

Support from management

I am only addressed if needed. She's always there to answer a question

Teamwork

Encouraged fighting amongst coworkers for sales

Freedom to work independently

Micromanagement

Internal Communication

Horrible communication

Gender Equality

The men in my branch with kess exoerience made more than me

Attitude towards older colleagues

Expected the same no matter what age.

Career Development

No where to go but uo

Overall compensation for your work

So far so good

Office / Work Environment

It was confined and hot all the time

Environmental Friendliness

Had no concern for any thing but revenue

Work-Life Balance

Required to work a minimum of 10 hr shifts and work most weekends

Company Image

Definitely!

Job Security

Definitely!

Handicapped Accessibility

Bathrooms shared with the grocery store that were not properly maintained. No place to pump for nursing mothers but the disgusting grocery store bathrooms

Workplace Safety

Saftey was fine

Challenging Work

Only challenging when upper management forces you to do unethical things

Inclusive / Diverse

Did not listen to any one below senior managements ideas

Suggestions for improvement

  • Clean sweep of upper management and reevaluation of ethical behavior

What I like about the company

Made a few good friends. That's it. Worthless company and very unethical.

What I dislike about the company

Unethicalness of upper management and no concern for the health and well being of the employees

Company Culture
2.00
Support from management
5.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
1.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    SunTrust Bank
  • City
    Annapolis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

Company Culture

I love the team I work with, we are one big family.

Gender Equality

More than half the managers and coaches are female.

Office / Work Environment

The chairs are so uncomfortable, the place is always freezing, and we aren't provided cleaning supplies for our desks but we have to keep them clean.

Challenging Work

I work with small business accounts in the call center, there is high call volume, and multiple systems you have to navigate.

Suggestions for improvement

  • The only thing I feel that really needs to be changed is the log in procedures when you are late, and the hold procedures.

What I like about the company

I love my company! You have times where they demand a little more from you than what you really get paid for, but to me that's every company. You get paid sicks days, a weeks paid vacation, 8 hours paid time for volunteer for an organization of your choice during a day you are scheduled to work, a paid day of purpose day, and more! The building is safe, security is at the front, they walk around and drive around the parking lot. You also can't access the building or your floor without scanning your badge. The food in the dining room is great and affordable! You go through weeks of training and shadowing. You also have free parking! I love all the health benefits I get, and my 401K. Plus the people are awesome!

What I dislike about the company

I don't approve of the way we have to take the calls, I feel the greeting is robotic and impersonal. Also the grading process on the calls should be a little more lenient based on the call, there are times you get calls graded that you didn't really have a chance to cover everything you need to before the client ends the call, and then you fail. Also you have to wrap all your notes up and everything before the calls ends because if it is high call volume the calls come in back to back, there should be a breathing period of say 30 seconds from the time the caller hangs up until your next call comes in, that way you have time to finish up your notes or anything else that may need to be done on that clients profile before that next call comes in. Also you have to stay talking to the client which at times can be hard when you are trying to make sure you do everything right for them. Finally the hold procedure is a joke you have to check back every 2 minutes with the client otherwise you are marked off, even if you are waiting or talking with another department.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    SunTrust Bank Inc
  • City
    Orlando
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

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Review averages

  • 124 employees say

    Excellent (45)
    36.290322580645%
    Good (29)
    23.387096774194%
    Satisfactory (27)
    21.774193548387%
    Subpar (23)
    18.548387096774%
    3.24
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.00

kununu score comparisons

SunTrust Bank
3.22
125 reviews

Industry average (Accounting/Financial Services)
3.50
46,973 reviews

kununu average
3.38
3,495,000 reviews