Suggestions for improvement
- The pay scale needs restructured. They have trouble hiring agents to take phone calls at the low wage, but if staff moved to what they’re offering agents, we would have less stress and almost the same pay and the same time off. The buzz word meetings need to stop. We do not need to keep having meetings so they can read emails verbatim. If their concern is truly cost-saving, they need to focus on answering client calls so they can stop paying for missed months.
What I like about the company
Direct manager is great. I don’t have many truly positive things to state. It’s a job and it pays.
What I dislike about the company
Our insurance could be better. The pay scale is lacking. Agents taking calls can make as much as staff. Staff have greater responsibilities and a harder time getting time off. Communication between departments is terrible. They’ve been trying to improve it, but their attempts are long meetings full of bookings and go-to market strategy buzz works. These do nothing to help transparency and even less to aid in the communication between departments. Cost saving ideas are ignored and we continue with old processes because they fight change. Accountability is at an all time low.