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Review averages

  • 22 employees say

    Excellent (5)
    22.727272727273%
    Good (4)
    18.181818181818%
    Satisfactory (6)
    27.272727272727%
    Subpar (7)
    31.818181818182%
    2.88
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Tangoe

Reviews - What employees say

2.88 Employees say
0.00 Applicants say

Suggestions for improvement

  • Right now the biggest improvement would be to have customers transfer to the latest platforms soon in order to keep them satisfied.

What I like about the company

The analysts are the main reason why customers stay on at the company. Their attention to detail helps keep clients satisfied.

What I dislike about the company

The current environment where many employees are fearful for their jobs due to outsourcing and automation makes it difficult for employees to consider staying on in their roles. Change needs to happen sooner rather than later to the new platforms in order to for the general mood within the company to be improved.

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
5.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
4.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Desirable office location is offered Healthcare (including vision and dental) is offered
  • Company
    Tangoe, Inc.
  • City
    Shelton
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Free Snacks/Drinks is offered

Suggestions for improvement

  • (1) Really develop your middle management training. Call center is tough, but enterprise call center is cut-throat and it takes special people to do it well. (2) Reward those who "do it well," because turnover means you lose your best talent over stupid things like personality conflicts or more important things like unfair compensation practices. (3) Develop a clear training path from entry/level 1 all the way up through level 2/3/team lead/quality assurance. There was no clear career progression and one had to be buddy-buddy with management to even know what was out there, let alone to be considered for those positions. You will retain more employees and get better work if they have clear incentives to "stick it out" and grow in roles and experience.

What I like about the company

Tangoe took me on as a temp worker before converting me to full time. They did so with me having no prior experience in IT or call center, and only on my interview and Staffing agency recommendation alone. For that, they are to be commended.

While I was there, they offered a substantial raise ($3/hr) to bring the wages up to "market competitive," which should tell you a lot about how little they paid originally.

The vacation/sick time is standard, not poor but not great. The ability to move up increases as you become friendlier with management personalities.

The Helpdesk was the best thing going for the company (other departments, not so much), and it gained a lot of positive recognition. The pet-friendly policies were great considering it is a call-center and noise is a concern, but there was also a remote work option (originally unconditional but later changed to merit-based after a merger with another company revealed that other company's remote workers abused the privilege).

Metrics are tracked, but are fair. Quality Assurance will go to bat for you if a call survey comes back against you but it was not your fault. All in all, a great place to get started with no experience.

What I dislike about the company

The pay was still consistently lower than market average, even with the substantial raise. The remote work option was taken away because a merger happened and the other company's Helpdesk workers abused the work-from-home privileges, but everybody got "punished" by switching to performance based with only the top 5% getting the *option* to work remote.

The benefits/healthcare were below average and changed every year (supposedly due to negotiating better contracts) but somehow never really got better.

The middle management was largely incompetent in terms of (1) coaching for better performance, (2) people skills in general, (3) handling technical issues or policy escalations, and (4) availability for immediate support and feedback. The only thing they did well was give you your space if you didn't do anything to get noticed negatively.

Senior leadership changed and brought in outside middle leadership which had experience but did not really understand the company's business or Helpdesk needs—it was rushed with little or no on-boarding tactics to bring the new senior manager up to speed, very poor transition.

Becoming a team lead was a popularity contest rather than a skills-based interview/assessment process, and this meant ignoring/negating seniority in some cases.

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Tangoe, Inc.
  • City
    Austin
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Employee events is offered Pet friendly/Pets allowed is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • The pay scale needs restructured. They have trouble hiring agents to take phone calls at the low wage, but if staff moved to what they’re offering agents, we would have less stress and almost the same pay and the same time off. The buzz word meetings need to stop. We do not need to keep having meetings so they can read emails verbatim. If their concern is truly cost-saving, they need to focus on answering client calls so they can stop paying for missed months.

What I like about the company

Direct manager is great. I don’t have many truly positive things to state. It’s a job and it pays.

What I dislike about the company

Our insurance could be better. The pay scale is lacking. Agents taking calls can make as much as staff. Staff have greater responsibilities and a harder time getting time off. Communication between departments is terrible. They’ve been trying to improve it, but their attempts are long meetings full of bookings and go-to market strategy buzz works. These do nothing to help transparency and even less to aid in the communication between departments. Cost saving ideas are ignored and we continue with old processes because they fight change. Accountability is at an all time low.

Company Culture
4.00
Support from management
3.00
Teamwork
1.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
2.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Challenging Work
4.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Tangoe
  • City
    Columbus
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

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Review averages

  • 22 employees say

    Excellent (5)
    22.727272727273%
    Good (4)
    18.181818181818%
    Satisfactory (6)
    27.272727272727%
    Subpar (7)
    31.818181818182%
    2.88
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Tangoe
2.88
22 reviews

Industry average (Information Technology/Software/Software Engineering)
3.76
188,755 reviews

kununu average
3.38
3,262,000 reviews