- Team Schostak25.Feb 2016
Talked on and on about the importance of family, then were critical when asked to honor that commitment outside of the workplace.
Support from management
Front-runners ... support those who are doing well; criticize those who are not
The local managers tried to work together, yet the store general manager was one to say one thing then do another when he felt the heat.
Freedom to work independently
Pretty much left to our own devices ... if it wasn't working, then it was our fault.
Pretty much one-way communication ... from the top down ... they would ask for feedback only to ignore it.
Being the only member of the management team with a college degree, it seemed like it was held against me. Most of the rest of the management team had worked their way up through the ranks. It seemed as if they resented someone hired from the outside with "different" experiences.
Attitude towards older colleagues
Being over 50 might have had something to do with my experience, since the rest of the management team was under 35.
I was there for less than one year, so I really had not opportunity to develop beyond running shift.
Overall compensation for your work
They brought me in at a solid starting salary, with the opportunity to earn bonuses based on the store's performance. However, when the store didn't perform, the bonus incentives didn't really matter.
Office / Work Environment
The restaurant business is what it is ... pretty thankless, very long hours ... when we were busy, we didn't have enough staff ... when we were slow, the managers were expected to cut labor and cover line positions themselves.
See comment on company culture ... talked on and on about the importance of family, then were critical when asked to honor that commitment outside of the workplace ... the only family that seemed to matter to them was the Schostak family.
The brand they have works, but as franchise holders, they struggled to maintain the brand standards to baseline levels.
When they determined my performance was not what they felt was expected, I was given a personal improvement plan with a three-month time frame to complete. I was released after one month when the progress was not what they felt it should be.
This was not a factor in our store. We did not have disable team members, so it didn't matter.
I never felt unsafe, and I do not recall instances of unsafe conditions. Long hours, and back-to-back shifts, now that's another matter.
The work was definitely challenging, but not in the way a professional would seek it to be.
Inclusive / Diverse
Inclusive, yes, but only if you were a top performer. Diverse, not as much ...
Suggestions for improvement
- Clean house and start over. The higher-ups seem to have forgotten made them successful. They were happy to share their success stories, but seemed unwilling to do what was necessary to make those successes possible for the folks on the front-lines.
What I like about the company
Not much. The person who recruited and hired me was promoted to a higher position shortly after I joined the team, and the store's General Manager resigned shortly after that. When that happened, promises made to me when I started had no foundation. The replacements for those two positions were significant reasons I failed to find success in my time there.
What I dislike about the company
I was most disappointed that promises made to me when hired were not honored. Too many times, I was put in positions where I was not set up to succeed, where my experience coming in was not utilized. Staffing was an issue throughout my time there, and efforts were never made to improve that shortcoming.
The following benefits were offered to me
- CompanyTeam Schostak
- Are you a Current or Former Employee?Former job since 2015