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Telenetwork Partners, Ltd:What's it like to work here?

United States Industry Telecommunications
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Reviews for Telenetwork Partners, Ltd

Review factors

Feel-Good Factor

Company Culture
3.17
Support from management
3.17
Teamwork
3.33
Freedom to work independently
3.50
Internal Communication
2.67
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Challenging Work
3.67
Inclusive / Diverse
3.33

Career factor

Gender Equality
4.00
Attitude towards older colleagues
3.83
Career Development
3.17
Overall compensation for your work
2.50
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
1.00
Workplace Safety
2.00
Benefits

The following benefits are offered

Flex. working hours in 2 of 6 reviews Parking in 1 of 6 reviews Easy access to public transportation No stock or equity options 401(k) in 4 of 6 reviews No onsite daycare facility No reimbursed daycare Ability to work remotely in 4 of 6 reviews Desirable office location in 1 of 6 reviews No tuition assistance Paid Parental Leave in 3 of 6 reviews 401(k) Match in 3 of 6 reviews Flexible spending account in 1 of 6 reviews Paid time off in 5 of 6 reviews Healthcare (including vision and dental) in 5 of 6 reviews No relocation allowance Life insurance in 4 of 6 reviews

The following perks are offered

No on site cafeteria No meal or transportation allowance Health and wellness programs in 4 of 6 reviews Employee discounts in 3 of 6 reviews No vehicle allowance Employee events in 2 of 6 reviews No dogs allowed No fitness center on site No company provided food and/or drink
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Reviews

Suggestions for improvement

  • Better food options, increased food stipend, promotions based on merit, not race.

What I like about the company

Employees are nice, and compared to other ISP support teams, standards are based in customer satisfaction and not call volume

What I dislike about the company

No real structure, promotions given out not based on merit or tenure, promotes people to their level of incompetence

Company Culture
2.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Telenetwork Partners, Ltd
  • City
    Austin
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered
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Suggestions for improvement

  • Increase pay and update policies to increase quality of work, make tools more stable

What I like about the company

I enjoy working with my team and talking with them. Working at home is very convenient

What I dislike about the company

Need higher pay and better policies to improve the quality of work

Company Culture
4.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered Ability to work remotely is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Telenetwork Partners, Ltd
  • City
    San Marcos
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee events is offered

Suggestions for improvement

  • Scheduling would be about it. Make sure workers scheduled meets demand.

What I like about the company

I really enjoyed how management works well with employees

What I dislike about the company

Find a way to schedule the right amount of employees to cover demand. Often times we had too few or too many people working.

Company Culture
4.00
Support from management
4.00
Teamwork
3.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
2.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
2.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Telenetwork Partners, Ltd
  • City
    San Antonio
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 16.Aug 2018
  • Employee

Suggestions for improvement

  • a whole new way of reporting bully by team managers

What I like about the company

the employees tried to be positive on days that the managers would do a lot of downing of the current situation on the floor

What I dislike about the company

how staff is promoted and any issues that are brought forward to your team mangers attention is down played

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Ability to work remotely is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Telenetwork Partners, Ltd
  • City
    Jackson
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered
  • 20.Jul 2018
  • Employee

Suggestions for improvement

  • there should be re-training done at least twice a year to ensure all reps are handling the calls the same and that will also keep down customer dissatisfaction

What I like about the company

I've had medical issues that have kept me from working and my team lead had been extremely accommodating and worked with me so that I could take the time off I needed

What I dislike about the company

policies and procedures are constantly changing which has caused there to be confusion among reps and how some calls are handled

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
3.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
4.00
Challenging Work
4.00
Inclusive / Diverse
3.00
  • Company
    Telenetwork Partners, Ltd
  • City
    San Marcos
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Suggestions for improvement

  • None at this time. Maybe better pay.

What I like about the company

Work at home opportunity. Good option for those that need to work from home.

What I dislike about the company

The work volume or options of working offline.

Company Culture
4.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Telenetwork Partners, Ltd
  • City
    Austin
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered