There is none. Each team has its own way of doing things, usually out of lack of design rather than because of it.
Support from management
It may be better for some departments, but I worked in management for one executive for almost two years without ever meeting him and never receiving a single communication or directive. That's weird.
Hit and miss.
Freedom to work independently
You can get away with murder here, but that's not necessarily a good thing...
Again, hit and miss. That's not acceptable for a company where teams depend on each other.
Office / Work Environment
Decent facilities, but very quiet (out of stress) and unhappy environment.
Not a high priority.
Some teams manage this well, but not all.
Multiple systems which aren't integrated, no process docs. It's a challenge, but not in a good way.
Inclusive / Diverse
Management is not diverse, but the non-salaried workers have a good balance.
Suggestions for improvement
- Systems need to be fully integrated in order to manage the growth of the company (even the new provisioning system is NOT integrated with billing backend). Accountability needs to be on the directors and managers, not constantly pushed to the workers on the floor. You need to create a unified company culture that says this IS a desirable place to work.
What I like about the company
I can't think of anything they do well enough to recommend as an employer, at least not from an employee standpoint. Management focus is on sales numbers and acquisitions, and everything else seems to be a low priority. In over 10 years of employment I have never felt comfortable recommending them to friends as a place to apply for work.
What I dislike about the company
Executive Management over-emphasizes metrics and sales quotas while the work force drowns under bad system architectural design and poorly trained middle management. HR is poor, and incentives to stay are on the low end. Turnover is high, the people that remain stay more out of fear of being unemployed than anything else (no one is there because they love their job or the company).