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Teleperformance:What's it like to work here?

United States Industry Telecommunications
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Reviews for Teleperformance

Review factors

Feel-Good Factor

Company Culture
2.77
Support from management
2.61
Teamwork
2.87
Freedom to work independently
2.73
Internal Communication
2.52
Office / Work Environment
2.80
Environmental Friendliness
2.75
Work-Life Balance
2.55
Challenging Work
2.95
Inclusive / Diverse
3.12

Career factor

Gender Equality
3.35
Attitude towards older colleagues
3.05
Career Development
2.65
Overall compensation for your work
2.58
Company Image
2.59
Job Security
2.70
Handicapped Accessibility
3.31
Workplace Safety
3.13
Benefits

The following benefits are offered

Flex. working hours in 55 of 283 reviews Parking in 152 of 283 reviews Easy access to public transportation in 54 of 283 reviews Stock or equity options in 11 of 283 reviews 401(k) in 123 of 283 reviews Onsite daycare facility in 8 of 283 reviews No reimbursed daycare Ability to work remotely in 43 of 283 reviews Desirable office location in 33 of 283 reviews Tuition assistance in 17 of 283 reviews Paid Parental Leave in 14 of 283 reviews 401(k) Match in 41 of 283 reviews Flexible spending account in 39 of 283 reviews Paid time off in 117 of 283 reviews Healthcare (including vision and dental) in 131 of 283 reviews Relocation allowance in 3 of 283 reviews Life insurance in 82 of 283 reviews

The following perks are offered

On site cafeteria in 106 of 283 reviews Free (company provided) Meals in 18 of 283 reviews Health and wellness programs in 52 of 283 reviews Employee discounts in 110 of 283 reviews Vehicle allowance in 18 of 283 reviews Employee events in 99 of 283 reviews Pet friendly/Pets allowed in 7 of 283 reviews Fitness center on site in 24 of 283 reviews Free Snacks/Drinks in 29 of 283 reviews
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Reviews

Company Culture

Everyone was very open and accepting, but since it was an at-home job we didn't really deal with each other on a personal level.

Support from management

Management was willing to work with you as best they could.

Teamwork

Not really.

Freedom to work independently

You are more or less on your own.

Internal Communication

Most of the communication was done through memos and could have been better.

Gender Equality

Diversity was a strong suit and everyone was accepted.

Attitude towards older colleagues

I feel like older employees were kinda pushed aside.

Career Development

Definitely room for growth.

Overall compensation for your work

Pay could have been more competitive.

Office / Work Environment

As an at-home job it was whatever you had at home.

Environmental Friendliness

Not really.

Work-Life Balance

As an at-home job it definitely supported a decent work/life balance.

Company Image

It was okay, I am indifferent.

Job Security

It was stable if you could handle staying.

Handicapped Accessibility

Same as above, but very disability friendly overall.

Workplace Safety

Same as above.

Challenging Work

Not challenging, but repetitive.

Inclusive / Diverse

Very diverse.

Suggestions for improvement

  • Team-building exercises and social activities to grow team comradery. Better communication and better pay.

What I like about the company

Everyone was really friendly, open, and welcoming. It was a good experience trying to work at home, even if it didn't work out in the end. Very flexible and pros include lack of a commute and being able to work from your home.

What I dislike about the company

Lack of communication. The feeling of being just another number. Compensation could be more competitive.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
2.00
Career Development
4.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Healthcare (including vision and dental) is offered
  • Company
    Teleperformance USA
  • City
    Salt Lake City
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered
Have a question about Teleperformance? Get answers from others who know this company!
  • 04.Apr 2019
  • Employee

Company Culture

Employees are treated as disposable. Nothing but numbers on a spreadsheet that can be deleted.

Support from management

The site director is extremely sleazy. He will fudge numbers to make things look better than they are to the Vice Presidents.

Overall compensation for your work

The pay is decent, which is why employees stay

Suggestions for improvement

  • Invest in employee happiness, you’ll make more money in the long run by reducing turnover
Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
4.00
Overall compensation for your work
4.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Paid time off is offered
  • Company
    teleperformance
  • City
    Salt Lake City
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Production
  • 28.Mar 2019
  • Employee

Company Culture

In my 34 years as a working adult, it is the worst company I have ever worked for. Morale is not existent !!

Teamwork

It felt like elementary school as you watch supervisor after supervisor walk out without notice

Freedom to work independently

Micro manage

Internal Communication

Communication is provided months after something was being implemented

Gender Equality

The company is 90% black and 10% other minorities. However, its like going to a club with lots of weed

Work-Life Balance

You’re expected to act like a robot

Challenging Work

The work was somewhat easy and repetitive

Suggestions for improvement

  • Pay your employees their worth

What I like about the company

Unfortunately I have nothing positive to say

What I dislike about the company

Favoritism, micro manage, not a living wage

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
5.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered
  • Company
    Teleperformace
  • City
    Fort lauderdale
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Company Culture

It is a good compan. I feel like a number though and I dont make enough money.

Internal Communication

Some of them do but communications are limited and sometimes we dont get communication of something until after we need it.

Challenging Work

Not challenging at all except it has been mentally exhausting.

Suggestions for improvement

  • I would ensure that the hiring and firing process was the same in all cases. I would follow teleperformance policy on attendance and ensure that there was a culture of respect to the company and workspace encouraged.

What I like about the company

Great benefits. My supervisor is great and does the best he can.

What I dislike about the company

The communication is lacking between clients and the management as well as down the line from management. Having better communication will help enhance the work experience. Also the hiring process should be more in depth especially considering drug testing and personality testing.

Company Culture
3.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Teleperformance
  • City
    West Valley City
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Employee events is offered

Suggestions for improvement

  • More adjacent parking that is covered so that during our frequently changing weather we don't have to run to our cars or anything.

What I like about the company

I've always had the ability to move up and grow in any position I've held. I started as a phone agent and have worked hard to become a mission control analyst. I had plenty of help along the way and am grateful for all the opportunities presented to me.

What I dislike about the company

They won't accept a doctors note for anything under 6 days out of office, but most times the doctor only gives 3. And we're penalized for it.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered 401(k) Match is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Teleperformance USA
  • City
    Columbus
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee events is offered
  • 25.Mar 2019
  • Employee

Suggestions for improvement

  • Less favoritism and better training. Needs a different project

What I like about the company

The tools are easy to understand, it’s a clean work environment with a full access to a cafeteria with a restaurant in it.

What I dislike about the company

Better training for management, different project needs to be put in the company. There tends to be favoritism when it comes to promotions. A lot of people are promoted because of either work related relationships with hire ups or outside relationships getting promotions.

Company Culture
4.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
4.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
5.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) is offered Flexible spending account is offered Paid time off is offered
  • Company
    Teleperformance USA Ogden
  • City
    Ogden
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Vehicle allowance is offered Employee events is offered
  • 19.Mar 2019
  • Employee

Suggestions for improvement

  • Very multicultural a lot of people new hires

What I like about the company

This company can help your grow within your position

What I dislike about the company

Lack of law enforcement . Not enough safety

Company Culture
5.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered Healthcare (including vision and dental) is offered
  • Company
    Teleperformance
  • City
    Fort Lauderdale
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Not specified

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • They should start off with replacing all of management.

What I like about the company

I don’t have nothing postitive to say about this company. It is just that bad.

What I dislike about the company

Everything how they do business is terrible.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00
  • Company
    Teleperformance
  • City
    Columbia
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered
  • 16.Mar 2019
  • Employee

Company Culture

Good work experience

Teamwork

Working alone mainly

Freedom to work independently

Own area secluded workspace

Internal Communication

Manager communication is good

Gender Equality

Treats women equally

Attitude towards older colleagues

Room to move up

Office / Work Environment

Very relaxed environment

Environmental Friendliness

Good environment

Work-Life Balance

Good hours

Handicapped Accessibility

None that I know of

Workplace Safety

Safety is an priority

Challenging Work

Easy workload

Inclusive / Diverse

Very diverse

Suggestions for improvement

  • No improvements good work environment maybe more incentives

What I like about the company

Able to talk when there’s issues walk through problems slowly practice

What I dislike about the company

The overtime hours required occasionally weren’t communication

Company Culture
5.00
Support from management
4.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
3.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered 401(k) is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Teleperformance
  • City
    Sparks
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • 08.Mar 2019
  • Employee

Company Culture

They have 5 core values.
That more it less are followed.

Support from management

My assigned supervisor wasn't the best however there is always floor support and the ability to go through other supervisors as necessary.

Teamwork

It is very team oriented.

Freedom to work independently

Team oriented but you are on a phone and you do you have tools available.

Internal Communication

The supervisor I ended up with was not the best when it came to communicating to us a group and was not always truthful about what actually was going on.

Career Development

Very hard to get into area's of the company

Work-Life Balance

For me I didn't feel like I was always at work.

Inclusive / Diverse

It's a mix of different types of people but everyone is included.

Suggestions for improvement

  • I feel like support for supervisors and continued support for those teams that are struggling would be beneficial especially when the team individually has good scores.

What I like about the company

I liked the work itself.
I like that they are very do right by the customer oriented.
I also like that security for them is a serious matter.

What I dislike about the company

I don't feel negative about the company in general. I just had a hard time with a supervisor that gave misinformation.
I do want to add that floor support is there if needed you do need it. You do also have the ability to go through other supervisors if needed.

Company Culture
4.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered
  • Company
    Teleperformance USA
  • City
    Boca Raton
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Production

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered