Skip over menu?
  

Telepreformance USA:What's it like to work here?

United States Industry Other Industries
Skip over sub-menu?
On the HR or Talent Acquisition team? These reviews are waiting for your response. Get access to receive new review notifications right to your inbox for free.

Reviews for Telepreformance USA

Review factors

Feel-Good Factor

Company Culture
3.80
Support from management
3.40
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
2.60
Office / Work Environment
3.50
Environmental Friendliness
4.00
Work-Life Balance
3.00
Challenging Work
3.00
Inclusive / Diverse
3.20

Career factor

Gender Equality
3.40
Attitude towards older colleagues
3.80
Career Development
3.60
Overall compensation for your work
3.40
Company Image
3.20
Job Security
2.40
Handicapped Accessibility
3.25
Workplace Safety
4.00
Benefits

The following benefits are offered

No flex. working hours Parking in 1 of 5 reviews Easy access to public transportation No stock or equity options 401(k) in 2 of 5 reviews No onsite daycare facility No reimbursed daycare Ability to work remotely in 4 of 5 reviews No desirable office location No tuition assistance No Paid Parental Leave 401(k) Match in 1 of 5 reviews Flexible spending account in 1 of 5 reviews Paid time off in 2 of 5 reviews Healthcare (including vision and dental) in 1 of 5 reviews No relocation allowance Life insurance in 2 of 5 reviews

The following perks are offered

No on site cafeteria Free (company provided) Meals in 1 of 5 reviews Health and wellness programs in 2 of 5 reviews Employee discounts in 2 of 5 reviews No vehicle allowance Employee events in 1 of 5 reviews No dogs allowed No fitness center on site Free Snacks/Drinks in 1 of 5 reviews
Filter reviews

Filter

Reviews

Company Culture

It was a good working environment they are a lot of incompetent management. So if your supervisor wasn't doing their job they turn around and blame it on the employees instead of taking responsibility for what they were not doing as team leads

Support from management

I could always go to any management and ask questions and get the right answers

Teamwork

They were very good and getting us to interact with each other and being positive

Freedom to work independently

They did rely on the employee to be trustworthy and managing themselves on their own

Internal Communication

Most employees would find out changes at the last minute

Gender Equality

I saw no discrimination but the only way to advance was to make sure that you had friends that like you

Attitude towards older colleagues

The longer you stay there the more privileges you had

Career Development

There were a lot of opportunities to grow their butt if you did not have the right friends it would be hard for you to advance

Overall compensation for your work

They had a lot of opportunities to get bonuses the compensation was fair and there was a lot of room to make extra money

Office / Work Environment

I had no complaints except there was an air vent that they could not turn off and it was literally freezing I had to change my seat because I kept getting sick and I had to wear gloves at my desk because of how cold it was

Environmental Friendliness

If there were any issues you could always go to certain people and know that they would be resolved. And there were other management who really didn't care about their job

Work-Life Balance

They did provide a lot of activities to take your mind off of work sometimes

Company Image

I'd like to working there I felt like I was saving lives by making sure members could afford their medication and whatever Health procedures they needed

Job Security

While I was there I was constantly worrying about our stats getting surveys our call handling time and things of that nature because they were always digging into us about it

Handicapped Accessibility

The building that I was in had at least five hundred employees and two handicap stalls so there was always a wait

Workplace Safety

There is security everywhere there were no fights or altercations so it felt like a safe place

Challenging Work

The job was pretty easy when I was doing outbound phone calls you just made sure they had a good understanding of their health plan and answered any questions that they might have try to resolve any issues that they had with their health plan as well. The

Inclusive / Diverse

All walks of life were working there

Suggestions for improvement

  • Overall it was a good environment it just needs to be more training involved detailed training

What I like about the company

Lots of free snacks candy cups and t-shirts to help boost morale. There are also days where they would allow us to take an hour to 30 minutes off of the phones to play games with our coworkers. They offered free coffee and Redbull it was a very friendly e

What I dislike about the company

Because there are so many people there was a lot of Gossip at times it felt like High School. There is a lot of fraternization between coworkers and sometimes it spilled over into the job. I believe that management needs to offer more training. I was in a

Company Culture
4.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Telepreformance USA
  • City
    Fort Lauderdale
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered
Have a question about Telepreformance USA? Get answers from others who know this company!
  • 21.Jan 2019
  • Employee

Suggestions for improvement

  • I would allow flexible hours and better training.

What I like about the company

Training is great, along with coworkers.

What I dislike about the company

Non flexible hours.
Don't allow phones on the floor.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Ability to work remotely is offered
  • Company
    Telepreformance USA
  • City
    Fargo
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Not specified

Suggestions for improvement

  • I wouldn’t change anything at my Company Everything is well organized and I enjoy it

What I like about the company

Everyone and everything is always so positive

What I dislike about the company

Nothing at all I love my company

Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
4.00
  • Company
    Telepreformance USA
  • City
    Fort Lauderdale
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership
  • 02.Mar 2017
  • Employee

Suggestions for improvement

  • None in my current department after my dept-to-dept transfer.

What I like about the company

Ability to work from home rather than an office building.

What I dislike about the company

x

Company Culture
4.00
Support from management
1.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
2.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
2.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Life insurance is offered
  • Company
    Telepreformance Usa
  • City
    Salt Lake City
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered
  • 31.Jan 2017
  • Employee

Company Culture

You are replaceable

Support from management

There is no attempt to assist you at all.

Teamwork

You are a team of one and if you ask for help you are told that you should be able find that information on your own

Freedom to work independently

No they do not want to assist so you have to work independantly

Internal Communication

Your supervisor will not hold team meeting to give updates or clarify new updates you may get an email

Gender Equality

No

Attitude towards older colleagues

they do not really hire older people

Career Development

No opportunites for growth

Overall compensation for your work

Lowest wage in my are even with experience and a degree

Office / Work Environment

Very cold and dusty. Desks are dirty you do not have a assigned set.

Environmental Friendliness

No they are not

Work-Life Balance

No my house was broken into while I was at work and the police called I needed to go home to check on my son I was docked for leaving work early

Company Image

No I was not it has the worst rep in the area

Job Security

No you could be fired without any notice . My co-workers husband had a stroke and she was fired for not coming to work this was after the told her she could use FMLA and she never missed work before and was not in danger of being fired before this

Handicapped Accessibility

Every thing is on one level

Workplace Safety

We had a shooting and at least one of my co-workers was arrested on site.

Challenging Work

no we under service our clients because we are taught how to locate the information which means the customer may call 2 or 3 times before getting the right answer

Inclusive / Diverse

None you white male dominate management structure

Suggestions for improvement

  • Improve the training and floor support for the workers

What I like about the company

Nothing

What I dislike about the company

Poor management , incomplete training , no concern for the employees
Rules that did not make sense

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Ability to work remotely is offered
  • Company
    Telepreformance USA
  • City
    Augusta
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee
  • Department
    Production