- Teletech13.Dec 2017
Suggestions for improvement
- The pay is not that great
Customers want brands to value them, respect them, and treat them like the individuals they are. But, as mobility and digitization continue to change the ways that customers connect with companies, impressing them has never been so complicated.
For over 35 years, TeleTech has been a trusted customer experience and contact center partner for the world’s leading brands. Every day, across six continents, our 48,000+ people weave strategy, technology, and operations together to produce the business outcomes that matter most – increased revenue, profitability, and customer happiness.Our single offering, HumanifyTM Customer Engagement as a Service makes it easy by bringing together smart people, proven processes, and best-in-class technologies to deliver engaging customer experiences – within and across all channels all the time.
What We Do
Our Humanify offering features best-in-class customer experience and contact center capabilities that simplify interactions and build customer engagement, across every phase of the lifecycle.
Our company was founded on one guiding principle: Customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Building those experiences across every channel, every interaction, every day – that’s not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes, and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.
We have built our business to re-establish the crucial relationship between brands and customers. Our integrated customer experience platform and industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability, and deeper customer loyalty.
Our clients, your opportunities
When you join our team, you are more than just an employee. You are a member of the TeleTech family. And like any family member, we want to see you succeed and thrive. That's why we offer our TeleTech family members benefits and perks that support their quality of life, goals and future needs.
At TeleTech, we want you to:
Our employees know how to have a good time and keep motivated with celebrations, grand award nights, summer parties, our customer service week and more.
Build financial freedom
With TeleTech, you can enjoy financial benefits designed to help you reach your personal and professional goals.
We believe in two-way communication. That is why we have an array of collaborative channels to provide you access to information and put you at the center of it all.
Cultivate your career
We believe you should always keep growing and learning and be applauded for your achievements.
Share your passion
Making a positive impact in our communities is at the core of our culture. From Big Brothers and Big Sisters in Colorado, to the Educational Volunteers Foundation (TGEV) in Turkey, TeleTech employees around the world have a chance to get involved and make a difference.
Working smarter produces the best results. TeleTech's total rewards package offers competitive compensation.
Take time for yourself
We work hard, but also know how important it is to rest, recharge and renew every now and then. TeleTech offers generous paid-time off and other leaves of absence programs.
Your health matters. Your wellness is our priority, and we are happy to support you with on-campus fitness facilities, healthy eating options, wellness incentives, company health and wellness programs, stay healthy kiosks, dedicated health and wellness navigators and employee assistance programs. *Not all benefits are available at all locations.
Experience culture of caring
We believe in a values-driven culture. Our values and behaviors guide the way we conduct business with our clients, business partners, and each other. They serve as our compass for our actions and unite us. We are better, together.
You have worked hard to reach this point in your life. You deserve an employer who values the effort you have put into your education and will be there alongside you to help you build a great career.
We are committed to supporting you every step of the way. Our trainers will coach you and provide you with the industry knowledge and expertise to enable you to put your skills into practice with confidence and excitement, leading you to a fulfilling start.
We offer a wide range of managerial positions in many different fields from finance, human resources and IT to marketing, operations and consulting.
With operations across the globe, you can embark on an exciting international career. You have the ability to work cross functionally with key stakeholders, touch projects on a global scale and apply your expertise on ground-breaking initiatives. You drive ideas and realize your aspirations in real-time.
If you are already in the workforce and are looking to move into a more stimulating and rewarding career field, then you will love working with us. With our career assessment tools, we can help identify your talents and recommend where your transferable skills will be the most applicable. Our recruiters will offer their expertise and recommend roles for you that will fit you perfectly.
We offer executive tracks for experienced, talented and innovative thinkers. As key stakeholders, you will build new blueprints that will define our business plans of tomorrow. You will work with the best in the business where you have an opportunity to influence teams and develop ideas at accelerated rates. Our executives enjoy the freedom to break new ground, catapult their strategies and embark on new roadways. The opportunities are endless.
Imagine what you can do in an environment that cultivates and nurtures your potential to achieve your goals and dreams. At TeleTech, you have an opportunity to thrive in a professional and fun environment where you experience:
we have a clear and bold purpose, mission and vision.
we uphold a customer-centric focus each and every day.
we embrace the entrepreneurial spirits of our employees.
we celebrate each other’s ideas and differences.
we embrace tools, technology and techniques that promote our values.
we catapult ideas at an accelerated pace.
Longevity and stability
we foster vested relationships with our clients, communities and each other.
At TeleTech, our culture is driven by our values; whether we are Living Life Passionately at our Values Day celebration or Seeking first to Understand during a Town Hall Meeting Q&A period. It is an environment of motivated employees, innovative ideas, and career opportunities where we share ideas across continents. We are encouraged, and encourage each other, to see the world through the eyes of our clients, our customers and our colleagues.
Purpose: Deliver humanity to business.
Vision: Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.
Mission: Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.
Once the takeover was completed supervisors were given little to no communication as to the new processes impeding the expectations set forth by our operations manager
The operations manager had little to no clue what was expected of us. Blind leading the blind
Everyone out for themselves
Little to none
Nope. They systematically eliminated the higher paid employees that transitioned from the old company