- TeleTech Services Corp (Englewood, CO / United States)01.Dec 2015
Suggestions for improvement
- I'm sure some of Teletech's 3rd party clients were easier to support using their "system" than the one I worked with, but I would suggest taking out the middle-man goals and scores. If the end users' satisfaction is what is most important, why not ask the end users' to set the goals and scores according to their actual needs and situations, rather than having us just try to satisfy Teletech's goals and scores, which were often at odds with end users' needs?
What I dislike about the company
Their "built-in" feedback loop wasn't working. For example, they asked trainees to rate their training before we had any experience on the job we were supposedly trained for. How can we know if we were effectively trained if we haven't tried to do the job, yet, and don't know the actual scenario and obstacles and end user predicaments?