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TeleTech:What's it like to work here?

United States Industry Telecommunications
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Reviews for TeleTech

Review factors

Feel-Good Factor

Company Culture
3.16
Support from management
3.03
Teamwork
3.53
Freedom to work independently
3.31
Internal Communication
3.15
Office / Work Environment
3.33
Environmental Friendliness
3.21
Work-Life Balance
3.13
Challenging Work
3.38
Inclusive / Diverse
3.55

Career factor

Gender Equality
3.72
Attitude towards older colleagues
3.55
Career Development
3.11
Overall compensation for your work
2.96
Company Image
3.15
Job Security
2.93
Handicapped Accessibility
3.69
Workplace Safety
3.80
Benefits

The following benefits are offered

Flex. working hours in 68 of 220 reviews Parking in 101 of 220 reviews Easy access to public transportation in 49 of 220 reviews Stock or equity options in 25 of 220 reviews 401(k) in 125 of 220 reviews Onsite daycare facility in 1 of 220 reviews Reimbursed daycare in 5 of 220 reviews Ability to work remotely in 47 of 220 reviews Desirable office location in 45 of 220 reviews Tuition assistance in 52 of 220 reviews Paid Parental Leave in 26 of 220 reviews 401(k) Match in 76 of 220 reviews Flexible spending account in 34 of 220 reviews Paid time off in 109 of 220 reviews Healthcare (including vision and dental) in 115 of 220 reviews Relocation allowance in 4 of 220 reviews Life insurance in 83 of 220 reviews

The following perks are offered

On site cafeteria in 70 of 220 reviews Free (company provided) Meals in 5 of 220 reviews Health and wellness programs in 99 of 220 reviews Employee discounts in 101 of 220 reviews Vehicle allowance in 7 of 220 reviews Employee events in 64 of 220 reviews Pet friendly/Pets allowed in 4 of 220 reviews Fitness center on site in 12 of 220 reviews Free Snacks/Drinks in 10 of 220 reviews
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Reviews

Suggestions for improvement

  • Everything as stated before. Needs lots of improvements

What I like about the company

Nothing was positive that is why I am no longer their

What I dislike about the company

Everything .... hours, scheduling, training everything needed work

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
2.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered
  • Company
    Teletech
  • City
    Hopkinsville
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
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Suggestions for improvement

  • I would definitely make sure that everyone is following the company's policy. I would also improve employee areas. Offer shifts based on need. Etc.

What I like about the company

I once had a customer call & sing me a song with the same name as my first name. Customers like that really make the job more enjoyable.

What I dislike about the company

They don't always follow their own policies, which makes the rules confusing. Shift bids can make it hard to get the right shift, so their hours aren't really all that flexible.

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
4.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Teletech
  • City
    Springfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Vehicle allowance is offered Employee events is offered
  • 04.Apr 2019
  • Employee

Suggestions for improvement

  • I would make training sessions more productive.

What I like about the company

Teletech is a good job.I have learned so much about office while working here.

What I dislike about the company

They fire employees and they don't always explain things in training sessions.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered 401(k) is offered Reimbursed daycare is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered Flexible spending account is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Teletech
  • City
    Stockton
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered

Company Culture

while there flexibility is good they did pay enough. The also laid of several people on a group call. It was horrible.

Internal Communication

Tl were great

Office / Work Environment

n/a

Environmental Friendliness

n/a

Handicapped Accessibility

n/a

Suggestions for improvement

  • I can't say what should be changed.

What I like about the company

My teams I worked with were reliable and nice. I still speak with them.

What I dislike about the company

Taking a position that was recommended to me. I passed the interviews and still have the emails. I was denied this position by a different department head and tossed in another department to be layed off 6 months later. Speaking of which laying off a group of people who have been with you 3 years or more on a group call is tasteless.

Company Culture
3.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
3.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Ability to work remotely is offered 401(k) Match is offered
  • Company
    Teletech Holdings, Inc.
  • City
    Englewood
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • 29.Mar 2019
  • Employee

Company Culture

The people you work with are all upbeat and personable

Suggestions for improvement

  • You get to know the people around you well when you are training but then when you get to the floor you no longer get breaks with them and you all work different shifts so those relationships are difficult to maintain. Perhaps coordinated breaks with those people could help bolster employee morale.

What I like about the company

This company treats it's employees fairly and promotes from within. They spend ample time training and pay a fair wage to work there. It is a great place to work.

What I dislike about the company

It is a bit dry to work in telecommunications. I'm not sure what much they can do but because of this there is high turnover within the company. Perhaps if there were more incentives to stay on it would help this issue.

Company Culture
4.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Teletech Customer Care Management (colorado), LLC
  • City
    Morgantown
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered

Company Culture

The company is great but too much drama

Support from management

For the most part

Teamwork

They try to.

Freedom to work independently

You basically work independently unless you need help.

Internal Communication

They do what they can for themselves.

Gender Equality

They do treat women equal.

Attitude towards older colleagues

They do offer opportunities

Career Development

Not very much

Overall compensation for your work

It is great now

Office / Work Environment

Sometimes they have fleas in the chairs.

Environmental Friendliness

They do to a certain extent

Work-Life Balance

They can do things that interfere with your life.

Company Image

They are a good company to work for

Job Security

It is pretty stable

Handicapped Accessibility

They do tend to handicap

Workplace Safety

Overall it is safe

Challenging Work

It can be difficult for people just coming in. After a while you get used to it but it can be a tedious job.

Inclusive / Diverse

Very rarely

Suggestions for improvement

  • Cleaner chairs and work stations. I’d look into getting an on site therapist too because there’s a lot of people there that need help.

What I like about the company

The pay is really good. It used to be on the lower side but they really changed that.

What I dislike about the company

How they manage at times. It can be all over the place.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
5.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Teletech
  • City
    South Uniontown
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 24.Mar 2019
  • Employee

Suggestions for improvement

  • Better more comfortable desk and chairs.

What I like about the company

Already mentioned. Good place to work. But need to be flexible

What I dislike about the company

Working hours. And treated poorly depending on who you talk to

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Teletech
  • City
    Temple
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Vehicle allowance is offered Employee events is offered
  • 24.Mar 2019
  • Employee

Support from management

Supervisors were always hesitant to speak to irate customers

Gender Equality

Most team leads and supervisors were women

Suggestions for improvement

  • Increase pay above $8.50 and also give people more freedom when it comes to the schedule.

What I like about the company

Despite working from home, it did not feel lonely because employees were encouraged to chat amongst themselves via a chat room when not taking calls.

What I dislike about the company

The company had a bad habit of not paying for overtime

Company Culture
4.00
Support from management
1.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
2.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Healthcare (including vision and dental) is offered
  • Company
    TeleTech Work@Home
  • City
    Stone Mountain
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • 22.Mar 2019
  • Employee

Company Culture

Great company

Suggestions for improvement

  • More stable. Better staffing.

What I like about the company

It's just overall a good company

What I dislike about the company

The scheduling is a downside. Its inconsistent

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Teletech
  • City
    Temple
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered

Suggestions for improvement

  • more equality in the workplace

What I like about the company

good management, pay and workplace culture

What I dislike about the company

they do have some favoritism and the communication could be better

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
3.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
3.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered 401(k) is offered Paid time off is offered
  • Company
    Teletech
  • City
    From home
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee events is offered