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Teletech:What's it like to work here?

United States Industry Other industries
TeletechTeletechTeletech
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Review averages

  • 21 employees say

    Excellent (7)
    33.333333333333%
    Good (12)
    57.142857142857%
    Satisfactory (1)
    4.7619047619048%
    Subpar (1)
    4.7619047619048%
    3.63
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for Teletech

Reviews - What employees say

3.63 Employees say
0.00 Applicants say

Suggestions for improvement

  • Consolidate the multitude of IT operational groups, issue a mandate for annual production IT disaster recovery exercises, be more strategic in hiring sufficient human resources so we don't lose existing clients and potentially any new ones.
  • Fire all the CEO's of acquired subsidiaries and replace them with Teletech staff members.

What I like about the company

It's a paycheck and nothing more.

What I dislike about the company

Not a strategic company...100% controlled by sales, management seems to think that being increasingly demanding and verbally abusive will result in increased productivity, operational staffing is well below what is actually required to get work done...never mind the idea of work life balance for employees. If you work at Teletech or eLoyalty, you cannot have work life balance. I don't like how immature the IT organization is and how unwilling management is to address the broken culture.

  • 05.Sep 2016
  • Employee

Company culture

I rated this neutral because the culture depends on you. If you thrive in a fast paced environment then TeleTech is a great place to work. If you settle for mediocrity and are looking for a job to achieve work-life balance -- TeleTech isn't for you.

Support from Management

Goals are clearly set but priorities shift rapidly due to the agility of the company. Customers needs rapidly change and TeleTech is customer oriented.

  • 12.Jan 2016
  • Employee

Suggestions for improvement

  • Change of culture. Its a global organzation.

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Review averages

  • 21 employees say

    Excellent (7)
    33.333333333333%
    Good (12)
    57.142857142857%
    Satisfactory (1)
    4.7619047619048%
    Subpar (1)
    4.7619047619048%
    3.63
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Teletech
3.63
21 reviews

Industry average (Other industries)
2.72
140,407 reviews

kununu average
3.12
1,594,000 reviews