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TelVista:What's it like to work here?

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Review averages

  • 23 employees say

    Excellent (2)
    8.695652173913%
    Good (5)
    21.739130434783%
    Satisfactory (9)
    39.130434782609%
    Subpar (7)
    30.434782608696%
    2.69
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for TelVista

Reviews - What employees say

2.69 Employees say
0.00 Applicants say
  • 14.Jun 2018
  • Employee

Freedom to work independently

Taking calls I never ad a manager stand over my shoulder my hold shift. Every maybe 5-7 months my manger would sit next to me and listen in as I take calls.

Gender Equality

Mostly females in my training and on the floor working. Only one male supervisor for the two years I was there. Towards the last 2 months another male was promoted to supervisor.

Attitude towards older colleagues

Very few older colleagues. My male supervisor was the oldest supervisor and as for my colleagues, very few but the most professional.

Career Development

I worked under the Virgin America contract and I was asked multiple times by other sups in various departments if I wanted to move. So, yes growth and moving up is possible.

Overall compensation for your work

No. After a year, I still got paid the same. You only get a pay increase if you move up into a different department.

Office / Work Environment

Having different cubicles pretty much the majority of the time I was there sucked because very few of my co workers cleaned up after themselves. I found chewed gum, a cigarette, hair (the often looked like pub hair) crumbs, empty soda/water bottles, candy wrappers, and empty bag of chips. On the flip side there are sanitation wipes that are provided. I'd say 60% of the time they were available. Many of the lights above are out and sometimes the carpet would be dirty.

Environmental Friendliness

There is recycle next to the trash can but employees still mix it up putting trash in the recycle. Telvistas intentions are good though.

Job Security

My contract ended as I approached my 2nd year working there. I found out through a couple co-workers who had been with Telvista for over 5 years that they had there contracts ended a few times and had been moved around to another contract.

Handicapped Accessibility

Only one time I saw the elevator out of service and it was for maybe a day.

Workplace Safety

The metal detector is a JOKE! There is a small table you can place your purse on, you put it down, go through and then the security looks in....briefly looks in. Like a quick glance. One time, I just walked on through and took my purse. Security is so busy on there phone, it can easily happen! Your cell phone or heaven forbid a weapon can be deep down in your purse and they don't see it. Managers are allowed to bring there cell phones so often times they go right through with there bag/purse. They can easily bring in a weapon. On a positive note, after 5pm the main door is locked and you can only get in with your badge.

Challenging Work

Not challenging at all. It's easy and got a little redundant.

Inclusive / Diverse

90% of the people in my training were young black females probable 18-24. Only one black male was in my training. Diversity was very poor. I didn't like that.

Suggestions for improvement

  • They should change the tv channels more. It was often on CNN and we had to hear and see the presidents face all the TIME! Add more diverse employees and healthier food vendors. BBQ, Donuts, and fried food as options gets old yet Telvista has the nerve to have the weight lose challenge, "The Biggest Loser"! Bring in Snappy salads or Jason's Deli! Telvista has a Yoga class once a week I believe but its not advertised well. Also, there should be more classes and different classes offered like Zumba or fitness bootcamp too. Lastly, the parking. There is a huge level that is barley used but Telvista employees can't use it because you need a badge or a certain code to get access. If you have the mid shift (2-4pm), all the close parking spaces and the covered spaces are taken.

What I like about the company

This company celebrates all national food days! If its National chocolate day, there is free chocolate in the break room. Same goes for donuts day, cookie day, health day and they have fruit in the break room, they pass out lollipops on national loli pop day so that's fun. They'll also put out popcorn and make nachos from time to time. Also, every month they have a cake and cup cakes to recognize employees anniversaries and birthdays. They also show the Superbowl on the tvs on the floor so we can enjoy watching it. That was a real treat! They have plenty of microwaves and fridge space for your food. They also allowed us to try out a few different types of chairs before they placed the order. Being that we are the ones ones sitting in them all day, I thought that was very considerate of them. They offer benefits after 90 days and PTO!

What I dislike about the company

The schedule can be challenging. Its in training that your ranked and the one who ranks top gets 1st dips and the schedule they want. It would be nice to have a set 9 to 5 and know what your schedule will be before you put in a month or more into training.

Support from management
1.00
Freedom to work independently
5.00
Gender Equality
1.00
Attitude towards older colleagues
2.00
Career Development
5.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    TelVista
  • City
    Farmers Branch
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • That they actually put the employees who got their salaries cut, back to the pay level they were at and that they stop harping about us taking too long on the calls, given we are there to help fix issues with Verizon customers over the phone and some do not understand so it sometimes takes a while to resolve.

What I like about the company

I can't think of any positive personal experiences at my employers job site

What I dislike about the company

The fact that they deliberately cut pay to a number of employees with little warning just because the company we are contracted to changed the amount and type of work we would be doing.

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
3.00
  • Company
    TelVista
  • City
    Dallas
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 26.Feb 2018
  • Employee

Company Culture

The call center culture is good, there are some fine people there. The Corporate culture, however, is not healthy and that is trickling down. The place really changed in the last year or two.

Support from management

Call center management is supportive.

Career Development

There is virtually no training or career development. There used to be.

Overall compensation for your work

Paid fairly for the work I did.

Work-Life Balance

Good

Suggestions for improvement

  • Training for supervisors and new managers.

What I like about the company

The hard working people that are trying to hold it together.

Company Culture
2.00
Support from management
3.00
Career Development
2.00
Overall compensation for your work
3.00
Work-Life Balance
3.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Telvista, Inc.
  • City
    Dallas
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Employee events is offered

Other company profiles

Review averages

  • 23 employees say

    Excellent (2)
    8.695652173913%
    Good (5)
    21.739130434783%
    Satisfactory (9)
    39.130434782609%
    Subpar (7)
    30.434782608696%
    2.69
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

TelVista
2.69
23 reviews

Industry average (Other Industries)
3.30
168,568 reviews

kununu average
3.33
3,041,000 reviews