Cut-throat selling encouraged. The company says it wants team work, but doesn't actually encourage it. If TCC actually applied the principles touted in the Culture of Good, they would be a phenomenal employer and superb corporate citizen.
Support from management
If you are fortunate enough to have a superb leader as I did, you get support from management. If not, you're on your own. Corporate is zero help on 99.9% of all issues you ever take to them.
I had a great team at my store but even so, individual sales and individual success were stressed so much that it frequently caused people to try to take over a transaction and claim credit for it.
Freedom to work independently
You do have the freedom to resolve problems as you see fit a lot of the time--decide if a discount is appropriate, etc..
Horrible from corporate to store-level. Example, I had been eagerly looking forward to the day my new phone, to be purchased via the employee purchase plan would arrive. My manager had to approve it, as well as our regional manager. The day the phone arrived, my manager and I encountered difficulties getting my service set up. After roughly an hour, we were told that the employee purchase plan had been temporarily closed prior to the time our regional manager approved the purchase, but no one bothered to communicate that to the store level and I was told I would not receive a primary benefit of the job if I purchased the phone that day.
Nowhere to go, really. If you enjoy face-to-face retail, great. If not, leave.
Overall compensation for your work
Pay structure changed 3 times in less than a year. You are never sure what they're going to do next.
Horrible. I was fortunate to have a fantastic manager who worked hard to make sure all of her employees had time for real life outside of work but she was a rare one.
Along with changing pay structure, they often change monthly or quarterly goals so you can be terminated for literally missing ONE sale without any other notice. I don't know anyone who's been terminated for this yet, not personally, but it has happened.
Shouting customers are always challenging. :-)
Inclusive / Diverse
Great about allowing tatts and piercings and no worries about hair colors or styles--which is how it should be everywhere.
What I dislike about the company
The disconnect between the ideals of corporate culture espoused at the higher levels and what is really experienced by the retail level associates is awful. Pay structure is changed frequently and without warning. Sales goals are either weak or completely unreasonable. No sense of "team" promoted by the upper leadership. No real chance for a career. There is NO paid medical leave at the retail level. Your benefits are costly.