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The Cheesecake Factory:What's it like to work here?

United States Industry Restaurants/Hotels/Hospitality
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Review averages

  • 102 employees say

    Excellent (50)
    49.019607843137%
    Good (29)
    28.43137254902%
    Satisfactory (19)
    18.627450980392%
    Subpar (4)
    3.921568627451%
    3.73
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for The Cheesecake Factory

Reviews - What employees say

3.73 Employees say
0.00 Applicants say

Company Culture

Not really a lot of culture represented at work.

Support from management

Not really a lot of culture represented at work.

Teamwork

Definitely encouraged, but rarely any follow through.

Freedom to work independently

Really depends on the manager on duty.

Internal Communication

Easy to go to if you have a problem, but not quick to stop problems before they start.

Gender Equality

While I've heard of it at other locations, I have not witnessed it at mine.

Attitude towards older colleagues

Too be honest, I think most of the management is scared of the older employees.

Career Development

Definitely encourage strong employees to move up.

Overall compensation for your work

I'm a tipped employee do what I make depends on the job I do.

Office / Work Environment

Old building, and the air conditioning rarely works.

Environmental Friendliness

Mostly by other employees, not really management related.

Work-Life Balance

It's a serving job in a restaurant, so you're expected to work weekends and holidays.

Company Image

It's a nice chain to work for, but most of the management is questionable.

Job Security

I know/do my job well, and my managers know this.

Handicapped Accessibility

Ramps are accessible throughout the restaurant.

Workplace Safety

Proper training and proper footwear are encouraged.

Challenging Work

I've done this for a long time, so it's become very easy.

Inclusive / Diverse

Hard to find a lot of diversity in Newport Beach.

Suggestions for improvement

  • Keep it a more fun relaxed environment. Also, when it gets overwhelmingly busy, it would be nice to see the managers hit the floors and help out, instead of trying to yell at everyone to keep up in the back.

What I like about the company

Can be a very fun atmosphere to work in. A lot of employees are younger college students, so most nights there is a lot of joking and fun banter. People usually go out for drinks together after work as well.

What I dislike about the company

Management changes a lot, and it seems like they are usually young and inexperienced and like to micromanage. I spend too much time trying to prove my worth to them, and by the time they understand you, a new one comes along and you start the whole process again.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    The Cheesecake Factory
  • City
    Newport Beach
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • Pay raises so staff gets paid what they deserve, let each person have one or two holidays off a year, at the very minimum. Listen to your staff rather than corporate who has no clue what it’s really like to work in a restaurant.

What I like about the company

Working closely with co workers and some management,you become a family.

What I dislike about the company

Corporate office does not care about staff they care about shareholders and profit. I can't tell you how many times I heard we can't do this because it doesn't look good to the shareholders. No mention of right or wrong, or what's best for staff, and the guests. They cut staff anniversary bonuses in half, to be more profitable to shareholders. You can't work hard enough for the general manager, even if you bust your butt, you will be criticized. You are never allowed to ask for holidays off, so you get scheduled for all of them, so no time to ever spend with your own family.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
2.00
Challenging Work
4.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    The Cheesecake Factory Indianapolis
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • Same as last one. Better ways to communicate changes, more ways to give feedback and have one on one time.

What I like about the company

Room for growth, always has great earning potential for any position, always a new day and never get bored. It is one of the most challenging things I have ever done, no matter what position I work. Fair and understanding and they offer volunteer opportunities. Benefits are far better than most of the industry standard.

What I dislike about the company

More positive or specific feedback, more one on one time, being able to communicate corporate changes through the restaurant to the staff quicker through scheduling apps, rather than depending on managers, continuing to be innovative, bring back gratuity for large parties (its killing servers in the midwest)

Company Culture
4.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    The Cheesecake Factory
  • City
    Des Moines
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Other company profiles

Review averages

  • 102 employees say

    Excellent (50)
    49.019607843137%
    Good (29)
    28.43137254902%
    Satisfactory (19)
    18.627450980392%
    Subpar (4)
    3.921568627451%
    3.73
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

The Cheesecake Factory
3.73
102 reviews

Industry average (Restaurants/Hotels/Hospitality)
3.32
56,860 reviews

kununu average
3.37
3,248,000 reviews