- The Hagar Group16.Jul 2016 (Last edit 17.Jul 2016)
Management seemed to commend certain employees, even though there were several employees that gave 120 percent to the company.
Support from management
There was very little leadership support. We were instructed to take a hard line with certain clients with poor pay history, etc., but then the client would complain to the "leaders" and we would have to beg the Underwriters for special favors for the client which made us look like complete idiots. Our opinions were never taken into consideration where a client was concerned if it was a friend of management or if it was a suggestion for smoother office procedure.
Certain employees worked very well together. There was definitely a click among some of the employees.
Freedom to work independently
When I was there the workload was NOT fairly distributed. Since I left, I've heard that office procedures have changed, but I'm not sure how much.
This actually has two parts. Yes, we had weekly meetings about results, profits, etc. However, some of us would ask over and over for training on certain activities, we were promised over and over that we would receive the training, and we never did.
I don't feel that the women agents were treated like any of the men agents. Management would take men agents to lunch, golfing, etc., and they didn't to anything for the female agents.
Attitude towards older colleagues
Senior workers were hires as well as younger workers, but I don't feel that long-serving employees were appreciated at all. Many times I heard management screaming at long-serving employees, whether there were clients in the office or not.
There really no prospects for career advancement at this company. There is no where to go. My co-worker was with the company for over 25 years I believe and was still in the same position as when she started. She also hadn't had a raise in at least ten years. As I mentioned earlier, we had basically begged for more training and were promised we would get it, but never did. I know it was the same with at least one of the other departments.
Overall compensation for your work
I don't believe that the salary matched the responsibilities. It may have been a fair salary for someone with minimal experience, but I was a licensed agent and had been in the Insurance industry for over 20 years, so I believe the salary should have been higher. They did offer health benefits, but there was talk they were going to discontinue that. Salaries were paid on time.
Office / Work Environment
Some of the employees were in regular offices, but some of us were in cubicles. Those of us in cubicles were always disrupted by the noise level. There was nothing we could do to get away from it. The computer program for scanning was terrible. It took the better part of our day to scan documents, choose the correct category to place it in, and then attach it. It was actually prehistoric.
The two years that I worked there I never heard anything mentioned on this subject.
I worked on a salary basis. We were expected to come in at the same time every morning, and supposedly leaving time was 4:30 pm. This is where the fair work balance comes in. We Customer Service employees were expected to stay until all our phone messaged were returned, whether there were three of them or thirty-three of them. More evenings than not I didn't get out of there until 6 pm, sometimes 7 pm., and was never paid anything extra for it. Not once did I ever hear a thank you for staying late all the time to make sure the clients were taken care of. Many of the employees were out of there at 4:30 sharp. Vacation time could be taken as long as someone else in our department didn't have those days off.
Employees did not talk fondly of the company. Company moral was way down. We felt like we were in a communist place of business. Management was going to install an alarm system because we had been broken into two different times. So after getting several estimates for that, they ended up getting camera with audio pointed directly at our desks and computer monitors. How is that keeping someone from breaking in? We felt like they didn't trust us and constantly wanted to listen to our conversations and look and see what we were doing. That is when moral went done throughout the whole company.
None of us ever felt our jobs were stable. They thought nothing of just up and letting someone go without any warnings.
They have a ramp up to the entrance.
I have no idea about OSHA standards. We received no safety training.
I didn't feel a sense of accomplishment when completing a task because there was a stack of work behind it to complete. I was proud of my work, though, because I made sure what I did was correct and complete, and in the best interest of the client.
Inclusive / Diverse
Diverse, yes, as far as making sure the client is well covered as possible with the products that we had available.
Suggestions for improvement
- They need to show more appreciation to their employees. The employees are what keeps that company running. They also need to try to boost the moral of their employees.
What I like about the company
I liked my co-workers very much.
What I dislike about the company
They were very disorganized, didn't provide training when requested, and weren't trustworthy.
The following benefits were offered to me
- CompanyThe Hagar Group
- Are you a Current or Former Employee?Former job since 2016