Can be difficult to balance customer service with the business needs (push sales, stock room, etc.) as both are held with high standards.
Support from management
Variable depending on the Manager, Part of the disconnect was a corporate office in Europe with most Retail stores in the US
The culture is very conducive to teamwork.
Freedom to work independently
There are many standards to follow, mystery shoppers every month. However, you are often interacting one on one with customers on the sales floor.
European manufacturing company with US retail stores. Mandates for floor plans and shelving were often incompatible with standards set
Overall compensation for your work
Very few full-time positions, usually only Store Managers and Assistant Store Managers
Office / Work Environment
High standards, good facilities, good POS system
Retail store with minimal waste, company as a whole has good community involvement.
As a part-time supervisor, I was expected to have full-time, open availability
Overall, a very good company. Sometimes the disconnect between the ideal and the actual store was egregious
One of the few toy companies growing steadily
Relatively few stores, usually in very affluent malls
High safety standards
While held to high standards, the work is pretty straightforward. Getting good scores on mystery shops and surveys was very rewarding though
Inclusive / Diverse
Suggestions for improvement
- Better knowledge of actual store layouts and operations
What I like about the company
Fun culture, amazing product
What I dislike about the company
Relatively few stores, disconnect between home office and actual stores