Support from management
If you have a good relationship with the GM then you're able to "vent". But don't expect anything to change. Don't expect there to be any follow-ups, invention plans, or resolutions. DO expect: many other employees to hear about any conflicts and the truth to be skewed, expect there to be backlash/possible consequences/unfavorable work situations for bringing attention to any issues, personnel conflicts, lack of professionalism and/or indirect threats to your position. Regardless of if you are "Doing the right thing" by standing up for yourself or disagreeing with decisions no matter how respectful you present yourself and your actions.
Employees work well together as long as you do not ask questions even if it's meant to learn something. Great teamwork if you're a robot.
Great communication when it involves negative reinforcement, "constructive criticism" only resulting in thinking you're a horrible employee who can't do anything right.
Overall compensation for your work
Having a college degree in the specific department I worked in, I started out at minimum wage. I was promised a raise multiple times and was only given one after contacting each member of the executive team through a variety of different resources and contacting methods for multiple weeks/months only to find out the power of giving raises were held in the hands of my direct supervisor who claimed they had no idea they had that responsibility. During my first interview, I inquired about their Employee Review Policy and was told an individual review was scheduled for every 3mo./6mo./12mo. period. I was an employee at The Village Bakery & Cafe for 3yrs and never was allowed a review once. I had emailed, texted, called, and pulled aside persons of a higher position (any manager after some time had passed) and still nothing was planned. All emails regarding an individual review were left unanswered.
No benefits are given unless you are a manager. You may request time off, however it will be forgotten unless you remind your direct supervisor everyday. Vacations are allowed but only if you beg and cross your fingers. If the company can afford your labor, you're expected to work until the job is done and then some (Actual Ex: 70+ hours). If they are not doing so well in regards to high labor, you are expected to clock out not one minute after your allotted 8hrs. Very unpredictable. You WILL most likely be guilted into working extensive hours and given zero breaks (extremely illegal) no matter how many hours you work. They frown upon scheduled breaks and make you feel like you're leaving more work for fellow employees if you need to sit down or eat ANYTHING even for just 5-minutes. The Village Bakery & Cafe's working conditions should very much be reviewed by OSHA.
I have never felt my position was secure unless my department was in between managers (extremely high turnover rate) and the executive team needed my experience and background to "save the bakery" (direct quote used multiple times. Each time I was put in this advanced temporary position I brought up my interest in greater responsibility and potential promotion, I was granted a promotion (2-3 times I was promised this). Once the next manager was hired (without notice of another broken promise) I immediately felt a lack of security in my position
Suggestions for improvement
- A (better) system needs to be put in place with regards to: Employee Happiness, Personnel/Employee-Manager Conflict Resolution, Hiring Process (new hires often resulting from desperate situations. AKA the need for another set of hands which dismisses the necessary review process of employee qualifications.), Communication between employees, managers, bakery locations. Also, each manager/lead of he department(s) need an official set list of responsibilities, short-term and long-term goals, goal projections/productivity rates/budgets/labor(s) for each week and month that should not be changed before each period had expired and a meeting among team leaders have been held.
What I like about the company
I like the products I used to make. Some creative control, depending on the manager.
What I dislike about the company
Only negative comments, critiques, and/or criticism. Broken promises regarding position advancement. Management will say anything you want to hear in order for you to do what they ultimately want. No possibility of raises unless you "hunt them down" IF they agree to sit down with you. Rare position advancement opportunities. High stress, most* of the stress that the managers and executives provide are unnecessary and often unrealistic requests.