Trust is completely gone. There were several instances where corporate deliberately and blatantly lied to all of their employees in stores. Specifically when we were given a commission cut(which turned out to be a loss of approximately $500 a month for a full time employee,) and when making this commission cut we were sent out a memo that stated, "Congratulations, we are now giving you the opportunity to increase your income!" Then, when reviewing the new commission structure and doing the math I realized very quickly that this was a complete lie and the commission was being drastically reduced to practically nothing! Talk about insulting.
Support from management
As most corporations, employees have no control over decision making and corporate will blatantly mislead their employees and have no regard for your well-being. You making them money is the only thing that matters to them, not your happiness and not your pay. You will Never get a raise even after years of service.
It really depends on when your employed and the quality of people your employed with. Good news is that this company has such a high turnover rate that if you don't mesh with someone, they'll get smart and be gone within a few months or weeks anyways.
Freedom to work independently
You have no say and no control. Especially as a manager you will be expected not only to run your entire team beyond perfection but also to keep your numbers and sales better than theirs. The work load and what's expected of you is smothering.
Communication is blurred, everything regarding keeping track of your numbers has been formulated to be so complicated you have no way of knowing what is and isn't accurate and you have to just trust that what your told is correct and if you question anything you will NEVER get a direct answer, and that's if you even manage to get a reply from anyone. Your expected to just follow blindly while you work yourself to exaustion, digging into a financial pit of doom.
Attitude towards older colleagues
You don't matter, in fact, the longer you've been with the company, the more they want rid of you. They don't like having to give any kind of pay increases or having to explain themselves to people with tenure. If you've been around long enough, you start seeing things for what they really are.
There is no advancement worth taking, the pay is a joke.
Overall compensation for your work
Often time there are discrepancies in pay and your expected not to ask questions. The benefits aren't worth talking about and good luck trying to make enough to pay your simple bills.
Office / Work Environment
All electronics are from the dinosaur age unless your store was just built, and even then you will receive the absolute cheapest option. Regarding breaks, you may or may not get a break during your day which can be as long as ten hrs. You actually sign a waiver upon employment saying that you understand you may not get a break during your work day. This often happens because, again, going back to corporate being so penny pinching and self oriented. The payroll your given, or amount of time designated to having employees on the clock is not nearly enough to keep enough bodies on staff to fairly distribute the work load. Often times you will be faced with several customers at a time for hours.
Not the slightest awareness of the environment or climate protection. Money money money is this company's only concern. Constant growth and revenue is expected daily which is impossible, and they will get what they want by whatever means necessary, which usually involves cutting your pay!
Your family and social life will not exist anymore. You have to be employed full time for a year before you qualify for vacation time, then, vacation must be submitted far in advance and you are also prohibited from taking any vacation time during the months of November and December. So if you want some family time during Thanksgiving and Christmas, well that's just unacceptable.
Every employee I've ever talked to hates their life and considers their time here to have been an epic waste. That's why I'm writing this review to help others avoid wasting their time and energy as I have.
No job is ever stable. But at TWC, I've seen people be let go left and right for no reason at all, usually because they have been around too long and are considered a liability.
If you are disabled you won't be hired. This is not an equal opportunity employer.
They try but everything provided in stores is so old you have to be careful.
You will work yourself to the bone and get nothing for it. Even if your store has a comp gain over last year and you successfully achieved all your goals and were recognized as a top performer, you'll receive a place with your name on it that probably cost them five dollars to make and then you and your hard working employees will be denied a pay raise.
Inclusive / Diverse
Diversity is never supported. It's their way or the highway. This is a very mom and pop type company that grew faster than expected due to copying other brands such as, Dansko, Ecco, Naot, Reiker and many more, so due to this, they are still very behind times in almost all ways that things are run, from marketing to payroll, their behind by a few decades.
Suggestions for improvement
- Treat your employees like they actually matter, for starters, truthfulness is always key. Start paying your employees for the work that they're doing, people will not stick around when they are over worked and under paid.
What I like about the company
Nothing at all, I despise working for this company. They are very unethical and I can't even pay my simple bills anymore.
What I dislike about the company