- Thomasville Veterinary Hospital PA12.Jan 2016
Don't expect thanks. Even when they throw a "staff appreciation" the owners of the practice don't bother to show up and they don't order enough food.
Support from management
Little to no support from management. Terribly disorganized. Constantly speak down to, and belittle the staff. Nothing is equitable. Bad employees are praised and cut slack, good employees are constantly under the scrutiny and made to feel worthless.
There are some awesome employees here that will bend over backwards to help. Unfortunately, there are also employees who refuse to do much of anything and take advantage of other's work ethic.
Freedom to work independently
Instead of distributing the work and making people who would rather talk on the phone all day or just stand around and blatantly do nothing work, they overload the employees who work hard. There were some days I it was literally impossible to get all the work done I had to do, and then I would get in trouble while other people just stood around.
Can I rate this with no stars...?
They hired a lot of women. That's about as far as career opportunities and "being appreciated" goes.
Attitude towards older colleagues
Aside from the practice owners, upper "management", and 2 doctors who have worked there from about the beginning, everyone was pretty young. Most of the doctors, techs, and front desk staff were young, attractive women. Hmm..
Literally no room to grow. There were no training opportunities provided, no way to move up, and almost impossible to get a raise even for long time employees. Doctors and techs who wanted to do professional development had to pay their own way and sometimes had difficulty getting off work. Seems like something that would be highly encouraged and promoted.
Overall compensation for your work
The health and retirement benefits offered here were actually not bad. I was fairly impressed. They do pay on time, but be prepared for that to be held over your head when payroll time comes around. However, it doesn't make up for the low wages (I was extremely underpaid for my experience and education, but desperate times...). Shortly after starting I had another person's job put on me when they left. There was zero conversation about a salary increase (since I was now doing the work of 2 people, literally). I finally decided to ask for an increase in pay. I had it laid out on paper the work I was doing, and how I had improved various things. When I went into ask to to set up a time to talk, nobody bothered to even look up, they just said "talk". I said everything, and again, without even looking up, I got "No". I stood there stunned, they finally looked up and said, "Is there anything else?" I mumbled "no" and walked out. Professional as always.
Office / Work Environment
The only redeeming factor is the facility is brand new and gorgeous. However, the computers don't have any programs that would actually be beneficial to making things run smoothly. Example: I asked if they had Excel to make some spreadsheets that would greatly increase organization and they told me no because it was a waste of time and money. So, I used my free version with my Outlook account. They said they saw how it would help but that's as far as anything went.
I am primarily giving this one star because they do ear crops and declaws. This is an AAHA certified practice, which I don't understand since they have very clear statements on their position on both of these procedures. It killed me to talk to clients about both of these procedures because I want what is best for the animals in our care, and neither of them are in the best interest of the pets. It is all about money.
This is tricky. Sometimes they were fine giving time off, other times it was an absolute nightmare. But, if people did ask for time off, and it was approved it was ALWAYS the same 2 or 3 people who had to switch. They never made sure switching was equitable. There were 2 who just absolutely refused to ever switch, but if they wanted time off... They always made sure we were off the clock when we were supposed to be, but that had more to do with them not wanting to pay us extra more than caring about our time with family.
The building is shiny, new, and beautiful. It's lipstick on a pig.
I lost count of how many times they said, "If X,Y, or Z happens you will be fired on the spot". And it was normally pretty stupid stuff. Some good employees were fired, all the horrible employees got raises.
It's a one story building with fairly easy access.
There were a few things that were not up to OSHA standards, but nothing that I felt actually put me in danger. Any "dangers" I saw were inherent dangers you will get working at any animal clinic. Nothing exceptionally bad.
Inclusive / Diverse
Is there a zero star? It's almost laughable. Opinions and ideas to help improve the practice were consistently brushed off. One of the reasons they hired me was because of my background at a much larger practice. They told me they wanted my ideas on how to make things run more smoothly and efficiently as that was one of my tasks at my previous employment. After 2 months of eye rolls and sighs at every idea - big or small - I gave up.
Suggestions for improvement
- Listen to your employees. Kennel workers, front desk, techs, doctors. They are on the front lines. They see what is working and what isn't working. Take a moment of self reflection. You are losing GREAT employees because you see yourselves as infallible. It made me sad to know that Thomasville Vet had such potential to be a wonderful, caring facility but the status quo remained.
What I like about the company
I could bring my dog to work. I got great rates for his care, and other than one incident, he was very well cared for.
What I dislike about the company
It is so, incredibly unorganized. If you have someone who is willing to organize things, and has ideas that they have implemented and seen WORK, use that person's talent!! I have never seen a place waste so much potential.
I personally have never been spoken to in such a demeaning fashion as I did while working here. And that's not just "stuff said in the heat of the moment and you hurt my feelings" words. But my character, work ethic, and intelligence were regularly called into question. And that was not something I alone experienced. I saw it consistently happen to others.
Frankly, it was a miserable experience and there is probably a character limit on this thing.
The following benefits were offered to me
- CompanyThomasville Veterinary Hospital PA
- Are you a Current or Former Employee?Former job since 2015