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Time Warner Cable:What's it like to work here?

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Reviews for Time Warner Cable

Review factors

Feel-Good Factor

Company Culture
3.18
Support from management
3.05
Teamwork
3.33
Freedom to work independently
3.05
Internal Communication
2.89
Office / Work Environment
3.26
Environmental Friendliness
3.26
Work-Life Balance
3.08
Challenging Work
3.25
Inclusive / Diverse
3.27

Career factor

Gender Equality
3.40
Attitude towards older colleagues
3.40
Career Development
3.09
Overall compensation for your work
3.35
Company Image
2.94
Job Security
2.84
Handicapped Accessibility
3.35
Workplace Safety
3.54
Benefits

The following benefits are offered

Flex. working hours in 44 of 217 reviews Parking in 117 of 217 reviews Easy access to public transportation in 39 of 217 reviews Stock or equity options in 58 of 217 reviews 401(k) in 158 of 217 reviews Onsite daycare facility in 7 of 217 reviews Reimbursed daycare in 10 of 217 reviews Ability to work remotely in 29 of 217 reviews Desirable office location in 49 of 217 reviews Tuition assistance in 86 of 217 reviews Paid Parental Leave in 66 of 217 reviews 401(k) Match in 112 of 217 reviews Flexible spending account in 93 of 217 reviews Paid time off in 136 of 217 reviews Healthcare (including vision and dental) in 133 of 217 reviews Relocation allowance in 16 of 217 reviews Life insurance in 115 of 217 reviews

The following perks are offered

On site cafeteria in 53 of 217 reviews Free (company provided) Meals in 22 of 217 reviews Health and wellness programs in 95 of 217 reviews Employee discounts in 170 of 217 reviews Vehicle allowance in 36 of 217 reviews Employee events in 73 of 217 reviews No dogs allowed Fitness center on site in 30 of 217 reviews Free Snacks/Drinks in 39 of 217 reviews
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Reviews

Teamwork

Nope, you go help a tech and they move both techs to different areas

Freedom to work independently

if you mean micromanage this would be 5 stars

Internal Communication

They flip flop like it is there job

Gender Equality

Can't really Rate

Attitude towards older colleagues

Can't really Rate

Work-Life Balance

Forced overtime and oncalls

Challenging Work

Hard Work for little pay

Inclusive / Diverse

Can't really Rate

Suggestions for improvement

  • They need to do a much better job meeting the needs of the employees rather then making there employees hurt themselves trying to get everything done just so they can get a little time at home before coming back in.

What I like about the company

They did have all the overtime you could ever want if you needed it. However they didn't allow people to volunteer for On-calls and just forced rotations. They gave free cable. The work itself was very rewarding.

What I dislike about the company

Management. You give a little push back and try and change some things and they force you out.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Time Warner Cable
  • City
    Albany
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered
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Company Culture

THE COMPANY WAS GREAT UNTIL CHARTER MERGED WITH THEM...OTHER WISE IT WOULD BE 5 STARS

Teamwork

NOT ANYMORE

Internal Communication

NOT ANYMORE

Attitude towards older colleagues

NO NEVER

Overall compensation for your work

SINCE THE PAY STRUCTURE CHANGED NO

Office / Work Environment

NOT ANYMORE

Environmental Friendliness

NOT ANYMORE

Work-Life Balance

THAT NEVER CHANGED WE WERE ALWAYS WORKING

Company Image

ONCE I WAS PROUD TO WORK FOR THEM

Job Security

NOT ANYMORE

Workplace Safety

IT USED TO BE EXTENSIVE TRAINING BUT NOT ANYMORE

Challenging Work

IT WASN'T AT ALL CHALLENGING IN THE BEGINNING WHEN THEY WERE STILL JUST TWC BUT QUOTAS BECAME RIDICULOUS ONCE CHARTER STEPPED IN

Suggestions for improvement

  • DROP THE MERGER. STOP LYING TO MY CUSTOMERS, RAISE THE COMMISSION STRUCTURE BACK TO ITS FORMER. PROVIDE BETTER INCENTIVE FOR THE AGENTS

What I like about the company

I LOVED THIS COMPANY WHEN THEY WERE TIME WARNER CABLE. THEY ALLOWED YOU TO SPEAK FREELY AND HONESTLY WITH YOUR CUSTOMERS, ONCE CHARTER STEPPED IN THEY MONITORED WHAT WE SAID AND GAVE US SCRIPTS TO USE ON THE PHONE, THE BENEFITS WERE STRICT AND THE COMMISS

What I dislike about the company

THEY LIE TO CUSTOMERS, THEY OVERCHARGE, THEY WOULD BE SO MUCH MORE WONDERFUL IF THEY STOPPED LYING AND DROPPED CHARTER.

Company Culture
2.00
Support from management
5.00
Teamwork
1.00
Freedom to work independently
4.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
2.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered Flexible spending account is offered Life insurance is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • Better communication. Show more care toward the people working for you and your customers. Need better incentives. Better help for new parents to help them adjust to work and family

What I like about the company

I find it impossible to think of a single positive personal experience.

What I dislike about the company

I disapproved of the coldness to fellow employees and to the company's customers.

Company Culture
2.00
Support from management
2.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered

Suggestions for improvement

  • I would improve employee relationships

What I like about the company

Always creating cohesion by providing lunch and keeping employees informed on no ideas moving forward throws barbecues with raffles for awesome gifts

What I dislike about the company

At times more concerned about the customer instead of employees

Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
5.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Suggestions for improvement

  • the sales department salary is based on a base plus commission.. the base amount should be much more

What I like about the company

there were many incentives with goals being met for prizes

What I dislike about the company

the HR department wasn't always up to date with the knowledge needed to run their department

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • Add more paid time off or sick time so that your workers can spend time with their families. That's why I left. You feel like you never have time for your personal life

What I like about the company

A positive experience I had was placed during the training period. They are open to theories and ideas but once you get on the floor you're treated like a second class citizen

What I dislike about the company

Lack of communication before executing changes in the company could be positive as those the work in the roles are able to see issues errors with changes mo so than someone that doesn't know the day to day function of the role

Company Culture
5.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered 401(k) Match is offered Paid time off is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered

Suggestions for improvement

  • More room for advancement. Better work life integration and better pay.

What I like about the company

Overall it was OK working here. Your lucky if you get a cool manager otherwise your time here could really suck. The benefits are nice but they will slowly take them away from you a little at a time.

What I dislike about the company

Benefits being taken away. Underappreciated.

Company Culture
3.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00

The following benefits were offered to me

401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Time Warner Cable Inc.
  • City
    San Diego
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered

Company Culture

They keep cutting our pay

Support from management

They keep cutting our pay

Teamwork

Sometimes

Freedom to work independently

Somewhat

Internal Communication

Hardly any communication

Gender Equality

Allows women to work but doesnt provide adequate tools

Attitude towards older colleagues

Yes old people can work if they are capable

Career Development

None

Overall compensation for your work

Not at all. 3 pay cuts in one year

Office / Work Environment

Shop is cold in the morning and they provide phones with the worst provider sprint

Environmental Friendliness

Only because of fees

Work-Life Balance

Makes us work saturdays

Company Image

No they cut our pay and we already have no benefits

Job Security

Not really

Handicapped Accessibility

Not applicable

Workplace Safety

You're pretty much on your own

Challenging Work

Furniture in the way, crawling though attics and under houses, working in extreme heat and rain

Inclusive / Diverse

They don't care

Suggestions for improvement

  • I would stop cutting the pay of the hard workers who are the only reason the company makes money and return the pay and bonus to its original amount. I would also provide better company clothes, better phone service and better tools

What I like about the company

Company barbeque held by management from time to time. Co workers are fun to hang out with. That's about it

What I dislike about the company

The pay structureThe lack of benefits No company vehicleInadequate toolsThe pay cuts

Company Culture
1.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
1.00
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 17.Jan 2019
  • Employee

Company Culture

It makes me split it.

Support from management

It makes me split it.

Teamwork

There can be annoying things.

Freedom to work independently

Things get weird.

Internal Communication

Nice place to hang out.

Gender Equality

Agreeable

Attitude towards older colleagues

Fairly and correct

Career Development

It's down to a science.

Overall compensation for your work

Problematic

Office / Work Environment

There is some urgency.

Environmental Friendliness

More is to be done.

Work-Life Balance

Know eveyrthing.

Company Image

I let it sink.

Job Security

Their is to grieve.

Handicapped Accessibility

Cell phone reception is GPS.

Workplace Safety

There can be issues.

Challenging Work

There's a lot to check out.

Inclusive / Diverse

There is a lot.

Suggestions for improvement

  • What do we have to do to get some female exotic dancers in the work.

What I like about the company

Simple quick and easy. There's so much to be done and it can be helped a lot.

What I dislike about the company

Not enough for paycheck, there is no need to provide more.

Company Culture
4.00
Support from management
4.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
3.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee events is offered Free Snacks/Drinks is offered

Company Culture

Super laid back

Support from management

Super laid back

Teamwork

They give away so much stuff on a daily for making sales !

Freedom to work independently

Take your breaks and lunches on time but now one tells you to.

Internal Communication

If you don't check your emails than most likely you won't know about it

Work-Life Balance

A ton of vacation and personal time to use

Challenging Work

Meeting your numbers daily and monthly can be stressful

Suggestions for improvement

  • None. Honestly the company is growing and it's becoming so amazing

What I like about the company

Everyone is super helpful and with all the things they give away it makes you want to sale more each day you go in!

What I dislike about the company

If you have a bad day they treat you as if you never had a single good day before

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
3.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Time Warner Cable Inc.
  • City
    Pittsfield
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Employee events is offered