- TMS Health, A Xerox Company14.Oct 2016
You are micromanaged and calls are listened to and critiqued. You are graded on calls, the better your calls, you get points which then allows you to take a one hour study course.
Support from Management
It's all about numbers. They have a way of turning around what you say. It is better to keep your mouth shut.
Depending on your manager, you are given information or not. Lots of times you find things out in the break room from other employees.