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Tops Markets LLC:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Tops Markets LLCTops Markets LLCTops Markets LLC
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Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.22
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Tops Markets LLC

Reviews - What employees say

2.22 Employees say
0.00 Applicants say
  • 29.Dec 2015
  • Employee

Support from management

"The customer is always right" is their mantra. Decisions I made involving customers were reversed or disregarded to appease the customer. My actions aligned with store policies. I would then be written up and forced to sign a paper with a statement that was in conflict with the incident. I was yelled at, criticized, and insulted by a customer, during a particular event. Not one of my supervisors backed me up, but "spoke" to me, as if I were a child.

Freedom to work independently

I had no problems in this area; in fact, Tops accomodated me when I had scheduling requests, due to cancer treatments.

Overall compensation for your work

Wages are too low, but that is a country-wide minimum wage issue; still, Tops could pay more than minimum wage. The benefits of paying a higher wage would outweigh the cost.

Office / Work Environment

The cashier stations are not ergonomically suitable. The set-up of the registers, moving belts, and grocery packing areas require constant standing, bending, twisting and turning. Cashiers were often exhausted at the end of a shift (myself included). This is a situation that can, and should be, addressed and remedied. Anticipated results could be better and healthier cashiers, along with smaller employee turnover.

Company Image

The employees are underpaid and not always treated respectfully, depending upon the department/management. Tops has a reputation, however, for treating customers respectfully and with importance and priority. I saw that every day.

Job Security

I took a disability leave-of-absence, and my job was kept open for me until I resigned. Restructuring and employee reassignment is constant.

Handicapped Accessibility

No! I am disabled. When I worked at Tops, I had cancer and was going through treatments. I was allowed to sit for a few minutes if I became nauseous, but I also had severe arthritis in both knees. I was not allowed to sit while working or in-between customers, if there was a break. I was in incredible pain, and this was ultimately the reason I had to resign.

Workplace Safety

We don't get enough training. We get a short lecture on orientation day, along with a print-out of OSHA rules.

Challenging Work

I can't say I felt accomplishment after cashing out groceries, other than to say I think I handled customers well. It's a bit difficult to be proud of groceries ;), but I tried to promote products and weekly sales.

Inclusive / Diverse

It depends upon who you are.

Suggestions for improvement

  • Do what needs to be done to make the employees' working conditions more suitable, such that employee production and attitudes might improve and the turnover rate might be reduced. If the people in charge looked at those factors, and others, from a marketing standpoint, operations could improve drastically. I believe that the overall attitudes and production of a company spiral from the top, down. If there are problems at the bottom, then something isn't right at the top.

What I like about the company

Bosses and employees were generally quite nice. I had no personal problems with anyone, and I still chat with several people when I go back to shop.

What I dislike about the company

I wish my health conditions had been addressed, so that I wasn't in constant pain when I worked. If other grocery stores could help disabled workers, I'm sure Tops could, too. If that had happened, I might still be working there and have moved up in the company.

Company Culture
3.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
3.00
Handicapped Accessibility
1.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Flex. working hours is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Tops Markets LLC
  • City
    Lockport
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    Others
  • Department
    Others

The following perks were offered to me

Employee events is offered

Other company profiles

Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.22
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Tops Markets LLC
2.22
1 review

Industry average (Consumer Goods/Grocery/Retail)
3.17
114,566 reviews

kununu average
3.30
2,669,000 reviews