- Tops Markets,29.Dec 2015
Support from Management
"The customer is always right" is their mantra. Decisions I made involving customers were reversed or disregarded to appease the customer. My actions aligned with store policies. I would then be written up and forced to sign a paper with a statement that was in conflict with the incident. I was yelled at, criticized, and insulted by a customer, during a particular event. Not one of my supervisors backed me up, but "spoke" to me, as if I were a child.
Level of Autonomy
I had no problems in this area; in fact, Tops accomodated me when I had scheduling requests, due to cancer treatments.