- Tops Markets LLC29.Dec 2015
Support from management
"The customer is always right" is their mantra. Decisions I made involving customers were reversed or disregarded to appease the customer. My actions aligned with store policies. I would then be written up and forced to sign a paper with a statement that was in conflict with the incident. I was yelled at, criticized, and insulted by a customer, during a particular event. Not one of my supervisors backed me up, but "spoke" to me, as if I were a child.
Freedom to work independently
I had no problems in this area; in fact, Tops accomodated me when I had scheduling requests, due to cancer treatments.
Overall compensation for your work
Wages are too low, but that is a country-wide minimum wage issue; still, Tops could pay more than minimum wage. The benefits of paying a higher wage would outweigh the cost.
Office / Work Environment
The cashier stations are not ergonomically suitable. The set-up of the registers, moving belts, and grocery packing areas require constant standing, bending, twisting and turning. Cashiers were often exhausted at the end of a shift (myself included). This is a situation that can, and should be, addressed and remedied. Anticipated results could be better and healthier cashiers, along with smaller employee turnover.
The employees are underpaid and not always treated respectfully, depending upon the department/management. Tops has a reputation, however, for treating customers respectfully and with importance and priority. I saw that every day.
I took a disability leave-of-absence, and my job was kept open for me until I resigned. Restructuring and employee reassignment is constant.
No! I am disabled. When I worked at Tops, I had cancer and was going through treatments. I was allowed to sit for a few minutes if I became nauseous, but I also had severe arthritis in both knees. I was not allowed to sit while working or in-between customers, if there was a break. I was in incredible pain, and this was ultimately the reason I had to resign.
We don't get enough training. We get a short lecture on orientation day, along with a print-out of OSHA rules.
I can't say I felt accomplishment after cashing out groceries, other than to say I think I handled customers well. It's a bit difficult to be proud of groceries ;), but I tried to promote products and weekly sales.
Inclusive / Diverse
It depends upon who you are.
Suggestions for improvement
- Do what needs to be done to make the employees' working conditions more suitable, such that employee production and attitudes might improve and the turnover rate might be reduced. If the people in charge looked at those factors, and others, from a marketing standpoint, operations could improve drastically. I believe that the overall attitudes and production of a company spiral from the top, down. If there are problems at the bottom, then something isn't right at the top.
What I like about the company
Bosses and employees were generally quite nice. I had no personal problems with anyone, and I still chat with several people when I go back to shop.
What I dislike about the company
I wish my health conditions had been addressed, so that I wasn't in constant pain when I worked. If other grocery stores could help disabled workers, I'm sure Tops could, too. If that had happened, I might still be working there and have moved up in the company.
The following benefits were offered to me
- CompanyTops Markets LLC
- Are you a Current or Former Employee?Former job since 2015