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  • Dec 29, 2015

Is Tops tops?

company Tops Markets,
City Lockport
Are you a Current or Former Employee? Former job since 2015
Position Others
Department Others

Support from Management

"The customer is always right" is their mantra. Decisions I made involving customers were reversed or disregarded to appease the customer. My actions aligned with store policies. I would then be written up and forced to sign a paper with a statement that was in conflict with the incident. I was yelled at, criticized, and insulted by a customer, during a particular event. Not one of my supervisors backed me up, but "spoke" to me, as if I were a child.

Level of Autonomy

I had no problems in this area; in fact, Tops accomodated me when I had scheduling requests, due to cancer treatments.

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