Management took more of a reactive than proactive approach toward challenges and issues as they came up. Very short-sighted.
Support from management
I had a wonderful manager for most of my time there. Perhaps the best in my career. He was the exception rather than the norm and was usually at odds and contended with other departments that was more in line with the corporate status quo. He was the main reason I stayed as long as I did. He would get five stars but alas, he is no longer with the company and I would guess for many of the same reasons. The two star rating goes to the overall short-sighted, reactive management culture I put up with during my final years. Very self-serving, condescending, more intent on attaining quarterly bonuses, and not considering the best interest of the customer or their employees.
Teamwork was great within my specific group - not so well when interacting with other departments. Quite a bit of bickering and petty jealousy in the management levels which resulted in friction between the individual contributors who needed to coordinate and interact with each other. Made for a very unpleasant and stressful environment.
Freedom to work independently
Had quite a bit of leeway actually. This was both a good and bad thing. I was able to come up with my own solutions and was empowered to make certain decisions in the the best interest of the customer as well as the company. The downside was that it was sometimes difficult to ensure my efforts were properly aligned with management's objectives and overall goals. I am happy to have such flexibility and autonomy but I expect reasonable feedback and for management to sign off and take overall ownership of any activity for which they have ultimate responsibility!
Communication between departments and work groups significantly deteriorated from bad to worse during the final three years with the company.
No complaints although I am a male and no direct female peers. Field Service Engineering not appealing to most women? If there was gender discrimination, I was not aware of it.
Attitude towards older colleagues
Recent reduction in workforce saw many faithful employees - some who had 30-40 years shuffled right out the back door as if they didn't matter! They should've been treated better and given proper honor and sending off from management and their workmates! Instead, they were treated no differently from someone who was terminated due to misconduct! This was Inexcusable!
20/20 hindsight here - great for recent graduates to spend 3-4 years, get some experience, and move on. Forget about moving up the corporate ladder! Of course this is now the case with most companies. The days of a "career company man" are long gone! I stayed far too long.
Overall compensation for your work
No complaints about the compensation. My objections to this company has anything to do with money.
Office / Work Environment
Mixed sentiment here. There was good camaraderie among peers within a specific group but left much to be desired when working with other departments.
No complaints about their environmental consciousness.
Tried to keep the two things separate. Had plenty of time off. Really was up to the individual though.
They really have an overly inflated estimation of themselves. They could not meet a delivery date to save their lives and could not be depended upon to keep their word! Management loved to tout NPS Scores but the truth came out whenever I talked directly with customers and distributors. Their only saving grace is some employees dedicated to customer service and striving to do the right things.
Used to be outstanding but due to some horrible business decisions (and very little, IMO, to do with oil and gas) they had to enact a significant reduction in workforce and rumor is they are still not out of the woods! I count myself fortunate to be included in the layoff. Those remaining are very unsure of their future!
No complaints but I have no disability.
Very challenging. I did learn quite a bit and not sorry for the experience.
Inclusive / Diverse
Once again, a mixed experience. Very much so at first working in marketing/applications groups. Not at all with Field Service Training. Felt isolated and often disrespected by department manager - a sentiment shared by immediate reporting manager.
Suggestions for improvement
- I understand the importance of budgets, charts, and spreadsheets but this means absolutely nothing if there is no vision for success! You were half-hearted in the expansion of the MV business and hardly took time to examine and improve the manufacturing processes or address inefficiencies that resulted in abysmal on-time performance! Now you are not only stuck with production space you do not need, you lack any vision required to regain business that would ever fill this floor space! Toshiba is the perfect example of a company with "ADD!" You are a engineering and technology driven company and I always understood this. Perhaps you should stick to what you know best?
What I like about the company
The experience. Good product to represent.
What I dislike about the company
Their present management culture leaves much to be desired.